Service Matters

A new CSM paradigm

Business is changing, continuously. Not just in terms of commercial markets and the product and service diversification that happens every...

Now Forum London 2018

On 17-18 October 2018, we know where we’re going to be. Do you? Find out exactly what to expect from...

Tennessee redefines the customer experience for government services

This post is part three in a series about award-winning customer experience transformations. Part one focuses on Epicor, and part...

Announcing the ServiceNow London release

Ten years ago, when the iPhone was launched, mobile technology revolutionized consumers’ lives by taking what used to be complex...

Fujitsu Is ‘Shaping Tomorrow’ With ServiceNow

There’s always an air of electricity in the room when a really enthusiastic, committed and forward-thinking group of technology practitioners...

5 years in a row – ServiceNow named a Gartner IT Service Management Magic Quadrant Leader!

5 years in a row – ServiceNow named a Gartner IT Service Management Magic Quadrant Leader!

We are humbled that ServiceNow has again been positioned by Gartner and our customers as a leader in the Gartner...

Legal Technology Transformation: The Challenges

To clear the air from the start, the legal sector is not always best known for its early adoption or...

ServiceNow and Box Together Power Future of Work, Drive Digital Transformation

ServiceNow and Box Together Power Future of Work, Drive Digital Transformation

People today expect great digital experiences, regardless of where they’re working, and to keep pace, companies are embracing technology that...

Financial fraud and cyber-crime: Can banks stay one step ahead?

There seems to be no shortage of news around cybercrime and fraud at financial services institutions.  The latest involves a...