Service Matters
General Mills Extends Consumer Experience to its Employees

General Mills Extends Consumer Experience to its Employees

Pam Velcheck, HR Shared Services Operation Manager at General Mills recently joined a panel of customers at ServiceNow’s HR Summit...

I want to see 100% of everything, is that too much to ask?

I want to see 100% of everything, is that too much to ask?

During a recent conversation with a CIO about executive dashboards, she jokingly said, “I want to see 100% of everything....

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ServiceNow Creators Unite at #HackNow Europe 2016

Since its founding, ServiceNow has been continually impressed by the ability of its customers to build innovative, creative, and transformative applications...

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Fight Ransomware with the Five “P”s

First, a Refresher on Ransomware Ransomware has become an incredibly common attack method because it has proven so effective. The...

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Velocity, Risk and Cost: Three CIO Imperatives, One Solution

In my last blog post, I argued that enterprise velocity is a matter of survival – if you can’t operate...

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Why Don’t HR Priorities Match the Employee Experience Reality?

At the recent HR Tech Conference and Expo, we took the opportunity to ask attendees to share their thoughts on...

Combat Phishing with Enterprise Security Response

Combat Phishing with Enterprise Security Response

Oh look, another email with an urgent message to change your bank password by clicking an embedded link… From a...

Connected Experiences Inside The Service Revolution

Connected Experiences Inside The Service Revolution

As we closed the doors on the final EMEA #NowForum in London, we were lucky enough to have Adrian Bridgwater...

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Get Ready for the New Age of Customer Service

I recently participated in a social media crowdchat with customer service luminaries:  Michael Krigsman from CxoTalk, Kate Leggett from Forrester,...

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