Service Matters
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Five Must-Have Skills for IT Professionals in the Cloud-First Era

As more companies are making the transition to a cloud-first model to achieve greater business agility and flexibility, IT leaders...

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Why Customer Service Should Be About Expecting the Unexpected

When you hear the term “customer service,” what comes to mind? I bet you usually think of a time when...

Why Service Management Is Critical for Delivering Enterprise Shared Services

Why Service Management Is Critical for Delivering Enterprise Shared Services

This article originally appeared in Baseline Magazine. The healthcare industry has never been more exciting or more complicated. We’re seeing...

How Techno-Optimists Can Jump-Start Productivity in 2017

How Techno-Optimists Can Jump-Start Productivity in 2017

In his recent “Techno wars” column in The Economist, John Schumpeter discussed a well-argued risk to the world economy—stagnating productivity....

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ServiceNow HackNow London 2016

Enterprise cloud company ServiceNow hosted its last #HackNow developer hackathon of 2016 on a pleasingly mild December day, at the...

5 Ways to Reclaim Your Day: Productivity Tips from HR Experts

5 Ways to Reclaim Your Day: Productivity Tips from HR Experts

Are your days filled to the brim with meetings, conference calls, and a flood of emails? I have often found...

Six Predictions for the Future of Work in 2017 from ServiceNow

Six Predictions for the Future of Work in 2017 from ServiceNow

Work takes up about a third of your life. For some, work gives your life meaning. For others, it serves...

General Mills Extends Consumer Experience to its Employees

General Mills Extends Consumer Experience to its Employees

Pam Velcheck, HR Shared Services Operation Manager at General Mills recently joined a panel of customers at ServiceNow’s HR Summit...

I want to see 100% of everything, is that too much to ask?

I want to see 100% of everything, is that too much to ask?

During a recent conversation with a CIO about executive dashboards, she jokingly said, “I want to see 100% of everything....

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