Service Matters
How ServiceNow uses Enterprise Onboarding and Transitions to Accelerate New Hire Provisioning by 94%

How ServiceNow uses Enterprise Onboarding and Transitions to Accelerate New Hire Provisioning by 94%

One of our founding principles at ServiceNow is to bring the same experiences we all enjoy as consumers to the...

Work Smarter: Forrester Consulting Study Reports the Value of ServiceNow Security Operations

Everyone wants metrics and key performance indicators to prove things are going well. But when it comes to value, that...

The CISO’s 2018 Resolution: Security Orchestration and Automation

The CISO’s 2018 Resolution: Security Orchestration and Automation

It’s that time of the year again when we set resolutions to create better communities and selves. Many of us...

Trust: Don’t Engage with the Boy Who Cried Wolf

My mother read many stories to me as a child. One of these stories was Aesop’s fable of the Shepherd...

How ServiceNow uses ITOM to Reduce P1 and P2 Incidents by 67%

How ServiceNow uses ITOM to Reduce P1 and P2 Incidents by 67%

I have a really long commute, and the last thing I need is to be surprised by car trouble. Thankfully,...

Kingston Reigns: ServiceNow’s Latest Release

Today we’re excited to be launching Kingston!  With Kingston now generally available, let’s walk through some highlights within each of...

ServiceNow 2018 Predictions

ServiceNow 2018 Predictions: Work’s Breaking Point

As we begin 2018, many knowledge workers feel burned out from screen fatigue, long commutes and too much busywork. Have...

How ServiceNow uses Security Operations to Deliver 6X Faster Processing via Automation and Integration

At security conferences, technologies like artificial intelligence and machine learning are often in the spotlight. But for security operations teams,...

How ServiceNow Built an Application that Increases Approval Speed of Legal Agreements by 10X

As ServiceNow continues our journey of digital transformation, IT is collaborating with business operations to build new applications that automate...