Service Matters

Transforming the Employee Experience – Difficult in Manufacturing Companies?

Talking about digitising HR systems and transforming the Employee Experience (EX) in global or multi-country companies, I am often asked...

Hackers are Outpacing Healthcare

Health system breach makes headline news…again. With new vulnerabilities being discovered every day, it’s not a matter of if, but...

Are Legacy Systems Holding the Public Sector Back?

Over the past decade, multiple governments have made digital development a priority, with “digital by default” the new standard for...

Patch Smarter with Vulnerability Response

Vulnerabilities don’t often get the same amount of notice as phishing attacks or advanced persistent threats, but when a critical...

ServiceNow Tackles the Technology Skills Gap in EMEA

The technology skills gap and its impact on those seeking to follow information technology careers has been widely reported on...

NICE breaks free from legacy CRM with award-winning CSM solution

When your mission is to perfect the customer experience, you take customer satisfaction seriously. That’s why NICE came to ServiceNow...

Clearing a Path on the Road to Reusable Data

When focusing on good data and its reuse, we often see instances where companies are trying to manage data across...

What keeps financial services customers loyal? (Hint: It’s not rates.)

What keeps financial services customers loyal? (Hint: It’s not rates.)

Customers need to trust the organizations they do business with — particularly when it involves their hard-earned money. And, one...

How to Get Smarter With Machine Learning

Global access to data is exploding. At the same time, our ability to categorise, classify and analyse this data is...