Service Matters
“Why would I need service management when I already use HCMs like Workday, SuccessFactors or Oracle?”

“Why would I need service management when I already use HCMs like Workday, SuccessFactors or Oracle?”

In my last blog, I shared what some of ServiceNow’s HR customers are saying about service management and the way...

7 Questions for Tom Stanford, CEO, Nuvolo Technologies

7 Questions for Tom Stanford, CEO, Nuvolo Technologies

ServiceNow is announcing ServiceNow Ventures, a strategic fund to invest in and partner with early- to growth-stage companies. One of...

Why We Chose the HR Profession in the First Place

Why We Chose the HR Profession in the First Place

I have focused a lot of attention in recent blogs on describing why service management is important for businesses, the...

Three ways ServiceNow HR delivers value to Workday customers

Three ways ServiceNow HR delivers value to Workday customers

As companies move to the cloud for their core functions, interoperability between key platforms will drive efficiencies across the enterprise....

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Why You Spend 70% of Your Time Processing the Same Request

In my conversations over the past 22 months with organizations around the globe and across all industries, I have discovered...

Balancing High-Touch with Self-Service in HR

Balancing High-Touch with Self-Service in HR

HR professionals are trying to figure out how to balance self service and high touch support, and many still believe...

SIAM Omnicare

Experiencing the Service Revolution, from a SIAM perspective

In June we hosted the “Experience the Service Revolution – SIAM Customer Stories in the Public Sector Breakout” event at...

Why HR Services Should Mimic B2C Experiences

Why HR Services Should Mimic B2C Experiences

“What does great HR service look like?” This was the question a colleague of mine posed to a group of...

The Race to Innovate at CIO 100 Symposium

The Race to Innovate at CIO 100 Symposium

CIO 100 Symposium I recently had the pleasure of attending CIO Magazine’s 2016 CIO 100 Symposium where they celebrated the...

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