Service Matters
How ServiceNow uses ITOM to Reduce P1 and P2 Incidents by 67%

How ServiceNow uses ITOM to Reduce P1 and P2 Incidents by 67%

I have a really long commute, and the last thing I need is to be surprised by car trouble. Thankfully,...

Kingston Reigns: ServiceNow’s Latest Release

Today we’re excited to be launching Kingston!  With Kingston now generally available, let’s walk through some highlights within each of...

ServiceNow 2018 Predictions

ServiceNow 2018 Predictions: Work’s Breaking Point

As we begin 2018, many knowledge workers feel burned out from screen fatigue, long commutes and too much busywork. Have...

How ServiceNow uses Security Operations to Deliver 6X Faster Processing via Automation and Integration

At security conferences, technologies like artificial intelligence and machine learning are often in the spotlight. But for security operations teams,...

How ServiceNow Built an Application that Increases Approval Speed of Legal Agreements by 10X

As ServiceNow continues our journey of digital transformation, IT is collaborating with business operations to build new applications that automate...

The Business Value of ServiceNow – A Look at IT, HR, Business Apps, and Customer Service

Our customers often tell me ServiceNow has changed the very nature of their day-to-day work. Productivity has increased; IT resolution...

ServiceNow 2018 Security Predictions: Automation, Boardrooms and GDPR

The security threats and breaches of 2017 have set astounding new records for personal data invasion.  From WannaCry to Petya,...

The Student Experience Has Transformed: The One Stop Portal Higher Ed Needs to Stay Competitive

At Acorio, we realize that the mandate to drive digital transformation and offer “consumerized” student services has come to Higher...

Empower Executives to Make Better Decisions

Empower Executives to Make Better Decisions

There are 43 quintillion decisions a player can make in an attempt to solve a Rubik’s Cube. But, only a...