Service Matters
The Power Of Partners; Because A Platform Alone Is Not Enough

The Power Of Partners; Because A Platform Alone Is Not Enough

As ServiceNow President and CEO John Donahoe has said, if all you have is ‘just’ a software platform, then that’s...

Delivering on the promise of digital citizen services

65 per cent of civil servants think their existing IT infrastructure is partly to blame for holding back departments’ modernisation...

What do people chat about at work – could it be workflow?

What do people chat about at work – could it be workflow?

This article was initially published on diginomica.com, on March 6, 2019. The idea that company employees discuss and share their inner musings...

ServiceNow EMEA Partner Summit awards 2019 and the winner is…

First we had the Golden Globes, then came the Baftas and the Oscars. Then, just to keep the glitz and...

Welcome to the Now Platform Madrid Release

When Fred Luddy founded ServiceNow in 2004, he envisioned a cloud-based platform anyone could use to manage digital workflows inside...

Employees should not have to go to work to get to work

Digital transformation and its role in enabling the future of work is a strategic focus for IT leaders and their...

Putting customer support in the driving seat

By Matthias Lippert, VP Customer Services, Basware Cloud delivery for software is fast becoming the norm and that’s certainly the...

HR Awards

4 HR Lessons from the Oscars

Hollywood’s ultra-glamorous night is over, and the academy’s deserving artists celebrate their achievements with the most recognized trophy in the...

Taking a more human approach to AI

Artificial Intelligence (AI) is all about machines, obviously. Except it’s not. In truth, discussions surrounding AI may often centre around...