ServiceNow Named a “Leader” in the ITSSM Gartner Magic Quadrant

For the second consecutive year, ServiceNow has been named a leader in the Gartner Magic Quadrant for IT Service Support Management Tools (ITSSM) report.

Here’s a link to the report for you to download.

This recognition once again demonstrates our ongoing commitment towards helping customers modernize and transform IT. For over a decade, ServiceNow’s customer-focused philosophy has remained unchanged:

The IT industry deserves a tool that just works. We’re going to give it to them. — Fred Luddy, ServiceNow Founder and Chief Product Officer 

From that simple goal, ServiceNow has continued to help customers overcome the mounting challenges of IT service delivery.

Our customers have embraced our approach to ITSM and adopted ServiceNow’s proven platform to reliably deliver enterprise services:

ServiceNow is an IT-sanctioned cloud platform and forms-based workflow engine that creates an enterprise service hub for automating and managing IT and line-of-business service relationships inside and outside the enterprise.

Our unified approach extends benefits to these five key areas:

  • single system of record for IT that everybody in IT consults, interacts with, and reports on.
  • A robust suite of IT applications built on a single cloud platform that automates IT services and enables executives to manage the business of IT.
  • A single cloud architecture that consists of one user interface, one code base, and one data model that is easy to administer and upgrade.
  • A platform for custom application development that professional creators and ‘citizen’ creators can use to rapidly modify ServiceNow apps, create new apps, and add services to the enterprise service catalog with little to no programming.
  • An enterprise cloud infrastructure designed for the large enterprise in terms of scale, resilience, and unique, highly tailored industry and customer requirements.

It is this foundation that allows us to help IT teams improve across IT business management, delivery management, service management, and operations management — an ERP for IT — on one platform.

Our customers recognize this value:

I really see the value in ServiceNow…because aside from bringing all of the teams together, it kind of ensures that everyone’s doing it the same way and using the same repeatable process in-and-out. It’s not just a ticketing system, it’s a whole foundation of how your IT shop is run. And when you have people using the same process, it really makes a huge benefit. —  IT Director of the University of Miami, Rocky Pedroso

Making an impact on IT teams, their individual careers and in the productivity of their organizations is gratifying. Thank you to our loyal community for this opportunity and their ongoing inspiration for us to innovate in ITSM.

– See more at:

Dave Stephens

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