How Can You Free Up Time to Innovate?

Competition is brutal across every industry. If you can’t operate faster, your company is destined to be outmaneuvered by your competition. The winners will be the enterprises that can innovate and transform faster than everyone else.

However, too many enterprises are struggling with finding the time to innovate.  We polled participants in a recent webinar with TriNet and found over 72% of the respondents were using 70% or more of their efforts to just keep the lights on (figure 1)! Basically, they are stuck in an old work model where too much of their time is spent on running the business instead of changing the business.

Figure 1. Survey taken of webinar participants, joint ServiceNow and TriNet webinar March 8, 2017

To succeed, enterprises must get out of the “keeping the lights on” business mentality and focus on accelerating business velocity.

IT is uniquely positioned to help companies move out of run-mode by service enabling everything. Because IT platforms drive every business process, employee interaction and customer experience, IT is uniquely positioned to lead companies to achieve the highest levels of speed and productivity.

We need to rethink how work gets done. Incremental improvement is not going to achieve the level of speed that enterprises require to stay competitive. We must build a new model of IT operations.

At ServiceNow, we’ve been going through this transformation ourselves. In 2013, 74% of our IT spend was on running the business. Our processes were highly manual and inefficient. We set out to look at everything we do and identify how we could automate it all. What we discovered is that 84% of what we do has potential to be at a higher level of automation. Using service automation, we shifted our IT spend from run to grow. In 2016, 43% of IT resources went to innovation.

Increasing innovation is a journey. It requires creating the right alignment and execution framework around key goals and metrics, organizational implications and risks.

For more on this topic, listen to the replay of our webinar Shift to Innovation to Achieve the “Lightspeed Enterprise” .

Chris Bedi
Chris Bedi joined ServiceNow in September 2015 and currently serves as ServiceNow’s Chief Information Officer. Prior to joining ServiceNow, Bedi served as CIO of JDSU from August 2011 to March 2015 where he was responsible for IT, Facilities, and Indirect Procurement. Prior to JDSU, Bedi held various positions at VeriSign from April 2002 until August 2011, including CIO, VP Corporate Development, and VP HR Operations. Bedi began his career at KPMG Consulting from June 1996 to April 2002. He holds a Bachelor’s degree in Computer Engineering from the University of Michigan.

One Response to “How Can You Free Up Time to Innovate?

  • An interesting read Chris.
    I spend a lot of time in Spain and your point about a ”keep the lights on mentality” really resonates with something I was thinking the other day.

    As we all know, southern Europe got hit pretty hard in the crisis, and what I see in every Spanish city I visit are large numbers of closed or closing shops who have fallen victim.

    But I also see new leaner businesses popping up and they definitely (and often quite literally) do not have a ”lights on” attitude. Rather they focus on busy periods, meeting demand and providing a good service, without many of the unnecessary extras we’ve became used to over the last couple of decades.

Leave a Reply Text

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.