ServiceNow Announces Integration With Slack

This has been an exciting week for ServiceNow – we’ve announced two integrations in response to customer demand for ServiceNow to trigger notifications in industry-leading collaboration platforms.

Slack invited me to join April Underwood, VP of Product at Slack, onstage at their first-ever Frontiers user conference  to announce our partnership and a new integration between our platforms. The integration, available later this year, enables users of ServiceNow’s System of Action to engage directly in Slack.  You can sign up on Slack’s website to be notified when the integration is available.

This integration will increase speed and transparency for our shared customers with the ability to receive ServiceNow notifications in their Slack channels. Opening an incident in any of our cloud services will send a notification to a specific channel where teams can stay in the loop, reduce context switching, and keep the lines of communication open around critical incidents.

We’re excited to bring this to our shared customers because we know that they want this. We’ve seen that many of you have already taken our APIs and open integrations to build this capability and now, we want to give it to everyone.

This is just the beginning for our partnership. We will continue to work together to extend our integration to include actionable, interactive notifications in Slack so teams can perform ServiceNow actions directly from the Slack interface.

Earlier this week, we announced our plans to deliver integrations with Microsoft Teams starting with an Office 365 Connector. With this integration, ServiceNow events will trigger notifications in teams for contextual collaboration.

We look forward to continuing to deliver integrations that help you work in the tools and applications your teams are in every day.

 

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Allan Leinwand
Allan Leinwand has built a reputation for managing the world’s most demanding clouds – in B2B and B2C. He is the chief technology officer at ServiceNow responsible for building and running the ServiceNow Enterprise Cloud – the second largest enterprise cloud computing environment on the planet. In this role, he is responsible for overseeing all technical aspects and guiding the long-term technology strategy for the company. Before joining ServiceNow, Leinwand was chief technology officer – Infrastructure at Zynga, Inc. where he was focused on building one of the largest consumer cloud computing environments used in the delivery of the company’s social games to more than 80 million players daily. He got his start as a cloud pioneer at Cisco before “cloud computing” was a term and the idea of accessing applications from anywhere was still very new. In addition to expertise in running large enterprise cloud computing environments, he also provides expertise in software engineering, quality engineering and product-market fit to companies including Spoke, Inc.; Bulletproof 360, Inc.; MapAnything, Inc.; Founders Circle Capital; and Kleiner Perkins Caufield & Byers. He is a Board member of Marin Software. Leinwand has served as an adjunct professor at the University of California, Berkeley where he taught computer networks, network management and network design. He holds a bachelor of science degree in computer science from the University of Colorado at Boulder.

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