ServiceNow doubles down on customer experience design with acquisition of Telepathy

Great design has dramatically changed how we interact with technology in our personal lives. It is as important as the underlying program and computing power. Design focuses technology into cohesive, coherent and compelling user experiences that create joy, engagement and new ways of doing things. Think of the beauty of the design itself (the iPhone), or simplicity of use (the Uber app), or how you drive home (Waze). Great technology combined with awesome design transform user experiences.

As ServiceNow continues our journey to be the company that makes work easier, today we are thrilled to announce the acquisition of Telepathy. They are a San Diego-based design studio with an amazing design team that dramatically enhances our commitment to delivering great design and consumer-like experiences in our products and ServiceNow Platform.

To learn more about Telepathy and the ServiceNow acquisition of the company, please read the blog post from the founder of Telepathy, Chuck Longanecker.

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CJ Desai
Chirantan CJ Desai joined in December 2016 and currently serves as ServiceNow's Chief Product Officer. Prior to joining ServiceNow, Desai was with EMC from September 2013 until December 2016. While at EMC Desai was the President of the Emerging Technologies Division from September 2014 to December 2016. From November 2004 to September 2013 Desai held several leadership roles at Symantec Corporation, including Executive Vice President of Information Management from January 2013 to September 2013. Prior to Symantec, Desai held product development roles at Pivotal Corporation and Oracle Corporation. Mr. Desai currently serves as a member of the board of directors of Zebra Technologies Corp., an enterprise asset intelligence company. Desai holds a master’s degree in Computer Science and a master’s degree in Business Administration from the University of Illinois at Urbana‑Champaign.

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