Increasing HR Efficiency in the Public Sector

HR systems occupy a precarious position within the public sector, particularly after the legacy of heavy cuts implemented by the UK government’s austerity and reform agenda. A leaner HR department means—by necessity—a smarter HR department, which means a happier, more productive workforce. We examine the public sector human resources landscape and explore the efficiencies that ServiceNow’s workflow automation platform could provide, particularly when it comes to employee onboarding and HR analytics.

Public sector HR: what’s going on?

The budgetary constraints that the UK public sector is required to deal with—including real-term spending cuts of up to 40% by 2020—are having an enormous effect on HR departments. Increasingly expected to deliver more with less, modern HR teams are being asked to move away from paper-based systems and begin to digitalize service delivery. This isn’t easy, especially when HR departments are largely tasked with redundancies and restructuring.

It’s not all doom and gloom, and there are plenty of success stories… if you look hard enough. The Post Office is doing excellent work to modernize their HR system, while the British Business Bank, Argyll and Bute Council, and the NHS Supply Chain have recently won awards for Excellence in Public Service HR. But even successful HR departments are having to streamline services and deliver an intuitive, customer-centric experience with far fewer resources than ever before. That’s where intelligent workflow automation, such as that provided by ServiceNow, can be useful, helping to drive efficiencies and improve the work lives of public sector employees.

Transforming human resources in the public sector

So, how can the ServiceNow platform deliver value to public sector workers who expect the same service experience from their place of work as they do in their everyday lives?

Legacy systems are ill-equipped to deliver the sort of automated self-service that’s de rigueur in private sector organisations. This means that throughout the public sector, employees find themselves wasting valuable time completing repetitive HR tasks that could easily be automated. It’s all about eliminating inefficiencies.

One of the key means of achieving these sorts of efficiencies is through workflow automation. With many HR processes, particularly employee onboarding, HR is required to coordinate between several different departments. This can be a time and labour-intensive process, and in the case of employee onboarding, a bad experience can negatively impact employee retention, which just adds to the cost.

Automating end-to-end employee onboarding will ensure that the right tasks go to the right people, helping to create a much more seamless experience. It’s a fantastic way to help new hires get up to speed quickly and easily, and thereby cut the hours of lost productivity that so often come about due to inefficient employee onboarding processes.

Workflow automation also extends to HR analytics. The ServiceNow platform, used in concert with HR tools, gives you the opportunity to create reports and dashboards that can provide you with real-time insight into service requests. This can help HR to make decisions on resources that are informed with hard data, and therefore improve the provision of services that the public sector is able to provide to citizens.

Want to learn more about the potential benefits of ServiceNow’s HR tools? Find out how public sector organisations can make work easier for employees, right here.

Shakira Talbot
Shakira Talbot is a Senior Account Executive within UK Public Sector, helping customers along their digitial transaformation journey across the enterprise. With more than 12 years experience of helping clients achieve their goals with enterprise-class technologies, she is passionate about the customer being at the heart of every interaction and engagement. Prior to ServiceNow Shakira has worked with other Software and advisory firms.

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