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Posts by Archana Penukonda

5 years in a row – ServiceNow named a Gartner IT Service Management Magic Quadrant Leader!

5 years in a row – ServiceNow named a Gartner IT Service Management Magic Quadrant Leader!

We are humbled that ServiceNow has again been positioned by Gartner and our customers as a leader in the Gartner...

Need an ITSM Chatbot Now? Try Our New IBM Watson Virtual Agent

At Knowledge17, we talked about intelligent automation, and how ServiceNow is using it to tackle today’s biggest IT problems. Since...

Real-World Insights – What ServiceNow Benchmarks Are Telling Us

Real-World Insights – What ServiceNow Benchmarks Are Telling Us

In a recent blog, I talked about the importance of industry benchmarks. By comparing yourself to your peers, you can...

How Does Your Performance Compare with Your Peers? The Cloud Has the Answers

How Does Your Performance Compare with Your Peers? The Cloud Has the Answers

You’re the coach of your local football team. The season is about to start and your team has worked hard...