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Posts by Chris Bedi

How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%

How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%

ServiceNow is on a journey to digitally transform every corner of our business—leveraging the Now PlatformTM to improve velocity and...

Success in Machine Learning Takes Strong Leadership 

Machine learning is no longer a lab project looking for a use case. Our new Global CIO Point of View, a...

How ServiceNow uses the Now Platform™ to achieve a 13-point increase in NPS and a 25% case deflection rate

How ServiceNow uses the Now Platform™ to achieve a 13-point increase in NPS and a 25% case deflection rate

At ServiceNow we’re committed to providing a high-quality customer service experience to every customer.  In fact, there are no customer...

How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden

Corporate governance, risk and compliance (GRC) are disciplines that touch many areas of a business, from financial reporting and regulatory...

How ServiceNow Uses Performance Analytics to Drive Business Outcomes

The journey to work at lightspeed is about leveraging automation and actionable intelligence to steadily improve business velocity, insight, and...

How Successful CIOs Master the Art of Change

How Successful CIOs Master the Art of Change

Chief information officers know that automation, machine learning, and predictive technologies have finally arrived.  But many are still trying to...

Now on Now: ServiceNow’s Journey to the Lightspeed Enterprise

Now on Now: ServiceNow’s Journey to the Lightspeed Enterprise

  At ServiceNow we’re leveraging the Now PlatformTM to automate and accelerate every corner of the enterprise. That’s what Now...

How Can You Free Up Time to Innovate?

How Can You Free Up Time to Innovate?

Competition is brutal across every industry. If you can’t operate faster, your company is destined to be outmaneuvered by your...

Five Must-Have Skills for IT Professionals in the Cloud-First Era

As more companies are making the transition to a cloud-first model to achieve greater business agility and flexibility, IT leaders...

Velocity, Risk and Cost: Three CIO Imperatives, One Solution

In my last blog post, I argued that enterprise velocity is a matter of survival – if you can’t operate...

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