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Posts by Chris Bedi

How ServiceNow uses ITOM to Reduce P1 and P2 Incidents by 67%

How ServiceNow uses ITOM to Reduce P1 and P2 Incidents by 67%

I have a really long commute, and the last thing I need is to be surprised by car trouble. Thankfully,...

How ServiceNow uses Security Operations to Deliver 6X Faster Processing via Automation and Integration

At security conferences, technologies like artificial intelligence and machine learning are often in the spotlight. But for security operations teams,...

How ServiceNow Built an Application that Increases Approval Speed of Legal Agreements by 10X

As ServiceNow continues our journey of digital transformation, IT is collaborating with business operations to build new applications that automate...

How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%

How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%

ServiceNow is on a journey to digitally transform every corner of our business—leveraging the Now PlatformTM to improve velocity and...

Success in Machine Learning Takes Strong Leadership 

Machine learning is no longer a lab project looking for a use case. Our new Global CIO Point of View, a...

How ServiceNow uses the Now Platform™ to achieve a 13-point increase in NPS and a 25% case deflection rate

At ServiceNow we’re committed to providing a high-quality customer service experience to every customer.  In fact, there are no customer...

How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden

Corporate governance, risk and compliance (GRC) are disciplines that touch many areas of a business, from financial reporting and regulatory...

How ServiceNow Uses Performance Analytics to Drive Business Outcomes

The journey to work at lightspeed is about leveraging automation and actionable intelligence to steadily improve business velocity, insight, and...

How Successful CIOs Master the Art of Change

How Successful CIOs Master the Art of Change

Chief information officers know that automation, machine learning, and predictive technologies have finally arrived.  But many are still trying to...

Now on Now: ServiceNow’s Journey to the Lightspeed Enterprise

  At ServiceNow we’re leveraging the Now PlatformTM to automate and accelerate every corner of the enterprise. That’s what Now...

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