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Posts by Chris Pope

Driving Public Sector Digital Transformation

Ronald Reagan once said, “The nine most terrifying words in the English language are: I’m from the government and I’m...

The digital journey ahead for the transportation industry

I was excited to host the airlines and transportation industry panel at Knowledge18 this year, as this is a sector...

EMEA PartnerNow Summit Hackathon 2018

For my money, there’s nothing more motivating, more creative and more hands-on, real-world inspirational than a ServiceNow hackathon. These events...

Streamlined Efficiencies for Public Sector Through Intelligent Automation, ServiceNow NowForum 2017

  The shift to cloud, services-based computing and new efficiencies brought about by intelligent automation was always going to be...

Top Notch Customer Service

Financial Services: How Resilient Are You?

Ongoing regulatory pressure and change are placing more and more overhead on organizations to drive operational improvement through the resiliency...

IT Teams are Taking on More Risk. Are You Prepared?

Traditional approaches to managing IT and having the best ‘Incident Response Plan’ are no longer enough. Organizations need to proactively...

Service Woman

New IT Tool but Same Old Service? A Reflection at 30,000 Feet

I often hear about customers wanting to embark on a new project to re-write processes or replace legacy toolsets in...

CMDB

The Process-Aware, Process-Driven CMDB

So we made it–the last part of my series on all things CMDB, and we didn’t include a single screen...

CMDB

Step 6: Avoid The Trap of Compromised Data

Lately, there is a welcome topic that I hear frequently from all sorts of companies. A few weeks ago a...

Top Notch Customer Service

Government Agency Banks on IT to Drive Top-Notch Customer Service

The Office of the Comptroller of the Currency (OCC) charted a course to change the way Information Technology (IT) works,...

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