Posts by Chris Pope

Data in CMDB

Seven Steps to Change the Way Your Work Gets Done: Step 1

Step 1: What problem are you trying to solve? In this seven-step series, I’ll be discussing techniques to simplify and...

Waiting in Line

Service Experience Eats Service Management for Breakfast!

Have you ever wondered, while you are consuming a specific service and human interaction is required, the reason for the level of...

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