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Posts by Chris Pope

Quarter End Certification

Resourcing the CMDB to Change the Way Your Work Gets Done: Step 3

I’ve developed this series to share techniques and best practices meant to change how you approach service management. In the...

Attributes compared to relationships

To Be a CI or Not, That is the Question!

This is the second installment of my Seven Steps to Change the Way Your Work Gets Done series. My role...

Data in CMDB

Seven Steps to Change the Way Your Work Gets Done: Step 1

Step 1: What problem are you trying to solve? In this seven-step series, I’ll be discussing techniques to simplify and...

Waiting in Line

Service Experience Eats Service Management for Breakfast!

Have you ever wondered, while you are consuming a specific service and human interaction is required, the reason for the level of...

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