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Posts by Farrell Hough

The Gartner Magic Quadrant for IT Service Management Tools – Why It Matters to Our Customers and What It Takes To Deliver Great Results

I’m thrilled to share that, for the fourth year in a row, ServiceNow has been positioned as a LEADER in...

Putting IT in the Driver’s Seat

Putting IT in the Driver’s Seat

Talking to you – my customers – is my number one priority. What I’ve learned is that you have enormous...

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

New Research Study Details the Total Economic ImpactTM of ServiceNow for IT Organizations Many of the IT leaders I talk...