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Posts by Farrell Hough

ServiceNow Acquires VendorHawk:  Q&A with Farrell Hough

ServiceNow Acquires VendorHawk: Q&A with Farrell Hough

ServiceNow is acquiring VendorHawk. We asked Farrell Hough, our general manager of ITSM, ITBM and ITAM, for her insight to the...

The Gartner Magic Quadrant for IT Service Management Tools – Why It Matters to Our Customers and What It Takes To Deliver Great Results

I’m thrilled to share that, for the fourth year in a row, ServiceNow has been positioned as a LEADER in...

Putting IT in the Driver’s Seat

Putting IT in the Driver’s Seat

Talking to you – my customers – is my number one priority. What I’ve learned is that you have enormous...

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

New Research Study Details the Total Economic ImpactTM of ServiceNow for IT Organizations Many of the IT leaders I talk...