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Posts by Frank Slootman

The New Age of Service

The New Age of Service

We most We most certainly live in a service-oriented world. When you get right down to it, everything is a...

Executive Insights

Defining the Service-Oriented Enterprise

It is imperative that IT becomes the backbone of the modern enterprise! But this major shift is not necessarily hard-wired....

Service Automation

Service Management Across the Enterprise

Managing and automating service is the next major software frontier in the enterprise. While IT pioneered service models and service...

The Backbone of the Modern Enterprise

IT is at a crossroads. Much of the IT organization’s infrastructure responsibilities are moving into the cloud. Its previous control...

Is Your Organization Chasing Its Tail in E-Mail Hell?

I hope I live long enough to see the demise of e-mail. What makes me think it’s going to die?...

Lightning-in-a-Bottle

Lightning-in-a-Bottle

Why is so much of the IT management focus on costs, cutting costs, taking cost out? Why does IT seem...