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Posts by Holly Simmons

Increase Customer Loyalty By Personalizing Service With ServiceNow Communities

Increase Customer Loyalty By Personalizing Service With ServiceNow Communities

Today ServiceNow announces the launch of ServiceNow Communities, a major new application in the Customer Service Management solution.  Communities are...

Why Customer Service Should Be About Expecting the Unexpected

When you hear the term “customer service,” what comes to mind? I bet you usually think of a time when...

Get Ready for the New Age of Customer Service

I recently participated in a social media crowdchat with customer service luminaries:  Michael Krigsman from CxoTalk, Kate Leggett from Forrester,...