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Posts by Michael Hubbard

The Business Value of ServiceNow – A Look at IT, HR, Business Apps, and Customer Service

Our customers often tell me ServiceNow has changed the very nature of their day-to-day work. Productivity has increased; IT resolution...

Empower Executives to Make Better Decisions

Empower Executives to Make Better Decisions

There are 43 quintillion decisions a player can make in an attempt to solve a Rubik’s Cube. But, only a...

Push ‘Black Monday’ Behind Us

Last week marked the 30th anniversary of the biggest crash in history on the Dow Jones Industrial Average, which dropped...

The One-Step to Better Customer Service

The One-Step to Better Customer Service

The demands on customer service have never been greater – and there’s only one strategy able to address the challenge....

How Techno-Optimists Can Jump-Start Productivity in 2017

How Techno-Optimists Can Jump-Start Productivity in 2017

In his recent “Techno wars” column in The Economist, John Schumpeter discussed a well-argued risk to the world economy—stagnating productivity....