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Posts by Michael Hubbard

The One-Step to Better Customer Service

The One-Step to Better Customer Service

The demands on customer service have never been greater – and there’s only one strategy able to address the challenge....

How Techno-Optimists Can Jump-Start Productivity in 2017

How Techno-Optimists Can Jump-Start Productivity in 2017

In his recent “Techno wars” column in The Economist, John Schumpeter discussed a well-argued risk to the world economy—stagnating productivity....