Posts by Paul Selby

Tennessee redefines the customer experience for government services

This post is part three in a series about award-winning customer experience transformations. Part one focuses on Epicor, and part...

NICE breaks free from legacy CRM with award-winning CSM solution

When your mission is to perfect the customer experience, you take customer satisfaction seriously. That’s why NICE came to ServiceNow...

Epicor’s Customer Service Transformation Is “Everything You Hope For”

Epicor’s Customer Service Transformation Is “Everything You Hope For”

Not many companies can replace all their systems and still show improving metrics Winning a Stevie® Award one time is...