Posts by Shakira Talbot

Citizen Empowerment Through ServiceNow

Traditionally, the conception of the “consumer” and the “citizen” have always been distinct. Consumers demand choice, speed, and simplicity, whereas...

Could Cloud Platforms Help Attract Digital Talent to the Public Sector?

Could Cloud Platforms Help Attract Digital Talent to the Public Sector?

Although digital transformation is having a revolutionary effect on service delivery, the vast majority of government and public-sector organisations are...