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Posts by Stephen Mann

Value of IT

IT Business Management: It’s More Relevant To CIOs Than Ever

This blog complements a recent ServiceNow webinar on Business Management (requires registration). Over the last couple of years, I’ve often...

Create

It’s a Custom App World After All

The ServiceNow annual global customer event, Knowledge14, is fast approaching and we’re seeing some great numbers. We’ve previously announced that...

Customer Stories: IT Helps HR Improve Service Experience

Customer Stories: IT Helps HR Improve Service Experience

In my previous blog I wrote about the changing expectations employees have of corporate service providers, especially Human Resources (HR),...

Executive Insights

Satisfied Employees Lead To Satisfied Customers

There is an old adage that goes something like: “Satisfied employees lead to satisfied customers.” I’m unsure of its origin...