Cloud and Technology

Accelerating Thames Water’s IT Flow

By Philip Taphouse, Command Centre and ServiceNow Programme Manager at Thames Water I once came across a quote by Tim...

Shifting customer service into high gear

When a customer contacts customer service, whatever channel they use or problem they have, they want fast answers. Most expect...

CreatorCon Challenge finalists ready to disrupt the digital age

They built it and showed it. Now it’s time to show it again – this time for money – on...

The Power Of Partners; Because A Platform Alone Is Not Enough

The Power Of Partners; Because A Platform Alone Is Not Enough

As ServiceNow President and CEO John Donahoe has said, if all you have is ‘just’ a software platform, then that’s...

Delivering on the promise of digital citizen services

65 per cent of civil servants think their existing IT infrastructure is partly to blame for holding back departments’ modernisation...

What do people chat about at work – could it be workflow?

What do people chat about at work – could it be workflow?

This article was initially published on diginomica.com, on March 6, 2019. The idea that company employees discuss and share their inner musings...

ServiceNow EMEA Partner Summit awards 2019 and the winner is…

First we had the Golden Globes, then came the Baftas and the Oscars. Then, just to keep the glitz and...

Welcome to the Now Platform Madrid Release

When Fred Luddy founded ServiceNow in 2004, he envisioned a cloud-based platform anyone could use to manage digital workflows inside...

Employees should not have to go to work to get to work

Digital transformation and its role in enabling the future of work is a strategic focus for IT leaders and their...

Putting customer support in the driving seat

By Matthias Lippert, VP Customer Services, Basware Cloud delivery for software is fast becoming the norm and that’s certainly the...

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