Cloud and Technology

A new CSM paradigm

Business is changing, continuously. Not just in terms of commercial markets and the product and service diversification that happens every...

Now Forum London 2018

On 17-18 October 2018, we know where we’re going to be. Do you? Find out exactly what to expect from...

Announcing the ServiceNow London release

Ten years ago, when the iPhone was launched, mobile technology revolutionized consumers’ lives by taking what used to be complex...

Legal Technology Transformation: The Challenges

To clear the air from the start, the legal sector is not always best known for its early adoption or...

Increasing HR Efficiency in the Public Sector

HR systems occupy a precarious position within the public sector, particularly after the legacy of heavy cuts implemented by the...

Transforming the Employee Experience – Difficult in Manufacturing Companies?

Talking about digitising HR systems and transforming the Employee Experience (EX) in global or multi-country companies, I am often asked...

Are Legacy Systems Holding the Public Sector Back?

Over the past decade, multiple governments have made digital development a priority, with “digital by default” the new standard for...

ServiceNow Tackles the Technology Skills Gap in EMEA

The technology skills gap and its impact on those seeking to follow information technology careers has been widely reported on...

Clearing a Path on the Road to Reusable Data

When focusing on good data and its reuse, we often see instances where companies are trying to manage data across...

How to Get Smarter With Machine Learning

Global access to data is exploding. At the same time, our ability to categorise, classify and analyse this data is...

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