Cloud and Technology

ServiceNow Wins Gold: Receives Coveted Stevie® Award for Customer Service

ServiceNow Wins Gold: Receives Coveted Stevie® Award for Customer Service

Last Friday evening while most of America was tuned to the Olympics, Nicholas Roberts, director of ServiceNow advanced support technologies,...

Trust: Don’t Engage with the Boy Who Cried Wolf

My mother read many stories to me as a child. One of these stories was Aesop’s fable of the Shepherd...

Kingston Reigns: ServiceNow’s Latest Release

Today we’re excited to be launching Kingston!  With Kingston now generally available, let’s walk through some highlights within each of...

Success in Machine Learning Takes Strong Leadership 

Machine learning is no longer a lab project looking for a use case. Our new Global CIO Point of View, a...

How Federal Agencies Can Turn Automation into Reality

The federal government is so close to automation and yet, as the song goes, so far away. That may sound...

ServiceNow Announces Integration With Slack

This has been an exciting week for ServiceNow – we’ve announced two integrations in response to customer demand for ServiceNow...

Now on Now: ServiceNow’s Journey to the Lightspeed Enterprise

  At ServiceNow we’re leveraging the Now PlatformTM to automate and accelerate every corner of the enterprise. That’s what Now...

7 Key Steps to Successful ITSM Modernization

7 Key Steps to Successful ITSM Modernization

So, you’re ready to modernize your ITSM platform and processes. You know the value – and can’t wait to start....

ServiceNow Knowledge 17 – The Late Morning Show with Mitch Kenfield, KPMG

ServiceNow Knowledge 17 – The Late Morning Show with Mitch Kenfield, KPMG

There’s nothing better than a live-hosted TV talk show on IT Service Management (ITSM) realities on the first morning of...

How Intelligent Automation Prevents Future Issues

How Intelligent Automation Prevents Future Issues

How much does IT downtime cost? A staggering $700 billion a year, according to a 2016 IHS Markit study. And,...

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