Cloud and Technology

What is Real Availability in Your Cloud?

The way the cloud industry measures availability needs to change. It is not acceptable to use a blunt tool that...

Is Your Cloud Always Operational? The Quest for Nearly Perfect Availability

The Enterprise Cloud needs to be always operational for our customers. No vacations, no extended upgrade or maintenance windows, no...

Why Cloud Architecture Matters: The Multi-Instance Advantage over Multi-Tenant

Not all clouds are created equal – and the key difference for The Enterprise Cloud is a superior architecture. Nearly...

Introducing the Enterprise Cloud

Introducing the Enterprise Cloud

The term ‘Enterprise Cloud’ is bandied about today with differing views on its meaning. Often I’m asked how ServiceNow sees...

Tired of playing archeologist? Make digging for the cause of service outages a thing of the past

This notice can be more than annoying to customers. Severe service outages create a negative experience posing substantial financial risk...

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