Shifting customer service into high gear
When a customer contacts customer service, whatever channel they use or problem they have, they want fast answers. Most expect...
When a customer contacts customer service, whatever channel they use or problem they have, they want fast answers. Most expect...
As ServiceNow President and CEO John Donahoe has said, if all you have is ‘just’ a software platform, then that’s...
By Matthias Lippert, VP Customer Services, Basware Cloud delivery for software is fast becoming the norm and that’s certainly the...
I recently came across an amusing cartoon by Marketoonist where a digital transformation expert is aiming to present via a...
Business is changing, continuously. Not just in terms of commercial markets and the product and service diversification that happens every...
When your mission is to perfect the customer experience, you take customer satisfaction seriously. That’s why NICE came to ServiceNow...
Banks are in transition. They are looking closely at their traditional core services, such as money management and movement, lending,...