CSM

Shifting customer service into high gear

When a customer contacts customer service, whatever channel they use or problem they have, they want fast answers. Most expect...

The Power Of Partners; Because A Platform Alone Is Not Enough

The Power Of Partners; Because A Platform Alone Is Not Enough

As ServiceNow President and CEO John Donahoe has said, if all you have is ‘just’ a software platform, then that’s...

Putting customer support in the driving seat

By Matthias Lippert, VP Customer Services, Basware Cloud delivery for software is fast becoming the norm and that’s certainly the...

CYBG banks on digital transformation

I recently came across an amusing cartoon by Marketoonist where a digital transformation expert is aiming to present via a...

A new CSM paradigm

Business is changing, continuously. Not just in terms of commercial markets and the product and service diversification that happens every...

NICE breaks free from legacy CRM with award-winning CSM solution

When your mission is to perfect the customer experience, you take customer satisfaction seriously. That’s why NICE came to ServiceNow...

Bank of the future?

Banks are in transition. They are looking closely at their traditional core services, such as money management and movement, lending,...