Customer Perspectives

How KAR Auction Services is Driving the Road to ITOM Maturity

How KAR Auction Services is Driving the Road to ITOM Maturity

  KAR Auction Services provides innovative, technology-driven remarketing solutions for the wholesale used vehicle industry. The company connects buyers and...

Delivering a “Card-Member-Like” Service Experience at Discover Financial

Delivering a “Card-Member-Like” Service Experience at Discover Financial

We have often heard about how organizations treat their customers better than their own employees, so at Knowledge 17 I...

Cloud adoption in the Public Sector – Why As-a-Service can offer huge business benefits

Cloud adoption in the Public Sector – Why As-a-Service can offer huge business benefits

A ServiceNow-powered portal and service catalogue reside at the core of a New South Wales Government plan to transform ICT...

BCBS of Minnesota Consumerizes Their Employee Service Experience

BCBS of Minnesota Consumerizes Their Employee Service Experience

Nasreen (Nash) Shaikh, HRIS Project Manager at Blue Cross Blue Shield (BCBS) of Minnesota, a health plan provider employing 3,500...

How Campbell’s Souped Up Its HR Services

How Campbell’s Souped Up Its HR Services

In a recent webinar with HR Executive Online, Kaitlin Arcamone, myHR Services Americas Manager, for Campbell’s Soup Company shared how...

Automation and Enterprise Security Response: Are We There Yet?

As RSA 2017 drew to a close, over 60 security executives gathered for a power lunch and panel discussion on...

Discover The New CISO Imperative:  Join our Panel Discussion at RSA

Discover The New CISO Imperative: Join our Panel Discussion at RSA

The shortage of trained cyber security professionals, combined with the immature manual security operations center processes used by most organizations,...

Why Service Management Is Critical for Delivering Enterprise Shared Services

Why Service Management Is Critical for Delivering Enterprise Shared Services

This article originally appeared in Baseline Magazine. The healthcare industry has never been more exciting or more complicated. We’re seeing...

7 Questions for Tom Stanford, CEO, Nuvolo Technologies

7 Questions for Tom Stanford, CEO, Nuvolo Technologies

ServiceNow is announcing ServiceNow Ventures, a strategic fund to invest in and partner with early- to growth-stage companies. One of...

The Race to Innovate at CIO 100 Symposium

The Race to Innovate at CIO 100 Symposium

CIO 100 Symposium I recently had the pleasure of attending CIO Magazine’s 2016 CIO 100 Symposium where they celebrated the...

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