Customer Perspectives

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Automation and Enterprise Security Response: Are We There Yet?

As RSA 2017 drew to a close, over 60 security executives gathered for a power lunch and panel discussion on...

Discover The New CISO Imperative:  Join our Panel Discussion at RSA

Discover The New CISO Imperative: Join our Panel Discussion at RSA

The shortage of trained cyber security professionals, combined with the immature manual security operations center processes used by most organizations,...

Why Service Management Is Critical for Delivering Enterprise Shared Services

Why Service Management Is Critical for Delivering Enterprise Shared Services

This article originally appeared in Baseline Magazine. The healthcare industry has never been more exciting or more complicated. We’re seeing...

7 Questions for Tom Stanford, CEO, Nuvolo Technologies

7 Questions for Tom Stanford, CEO, Nuvolo Technologies

ServiceNow is announcing ServiceNow Ventures, a strategic fund to invest in and partner with early- to growth-stage companies. One of...

The Race to Innovate at CIO 100 Symposium

The Race to Innovate at CIO 100 Symposium

CIO 100 Symposium I recently had the pleasure of attending CIO Magazine’s 2016 CIO 100 Symposium where they celebrated the...

HR To Do List

How Service Management Transforms Employee Onboarding

As a former HR executive and ServiceNow’s HR evangelist, I understand the pain of employee onboarding. In speaking with HR...

Mike Zill

Driving Down Healthcare Costs Through Service Transformation

Becton, Dickinson and Company (BD) is a major American medical technology company with more than $10 billion in annual revenues....

They Say it takes a village

Why We Need to Change IT Culture

And Why It Takes a Village and a Sledgehammer For consumers, the world is changing faster than ever. The web...

CIO 100

Change Culture + Change Processes = Productivity Gains

I was excited to attend the CIO100 Symposium and Awards Ceremony (#CIO100) last week in Colorado Springs. The prevailing themes focused on...

CIO-Strategy

CIO Strategy: Three Imperatives for IT Vitality and Business Success

A video interview with Sheila Jordan, CIO, Symantec IT is not just about reducing cost and driving new efficiencies. Sheila...

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