Customer Perspectives

ServiceNow EMEA Partner Summit awards 2019 and the winner is…

First we had the Golden Globes, then came the Baftas and the Oscars. Then, just to keep the glitz and...

Employees should not have to go to work to get to work

Digital transformation and its role in enabling the future of work is a strategic focus for IT leaders and their...

Putting customer support in the driving seat

By Matthias Lippert, VP Customer Services, Basware Cloud delivery for software is fast becoming the norm and that’s certainly the...

CYBG banks on digital transformation

I recently came across an amusing cartoon by Marketoonist where a digital transformation expert is aiming to present via a...

Building a Great Employee Experience is a Team Sport

The word ‘experience’ is morphing from an HR-only priority to a company-wide collaboration theme for organizations focused on bringing better...

Epicor’s Customer Service Transformation Is “Everything You Hope For”

Epicor’s Customer Service Transformation Is “Everything You Hope For”

Not many companies can replace all their systems and still show improving metrics Winning a Stevie® Award one time is...

United Airlines is Making it Easy for Employees to Get Service

ServiceNow’s HR Summits are a multi-event series that bring together HR practitioners and thought leaders to discuss and share best...

Aggressive Business Growth Demands More Efficient HR

Aggressive Business Growth Demands More Efficient HR

For businesses with large-scale growth objectives, streamlining HR processes might not be top of mind. But it should be. When...

How KAR Auction Services is Driving the Road to ITOM Maturity

How KAR Auction Services is Driving the Road to ITOM Maturity

  KAR Auction Services provides innovative, technology-driven remarketing solutions for the wholesale used vehicle industry. The company connects buyers and...

Delivering a “Card-Member-Like” Service Experience at Discover Financial

Delivering a “Card-Member-Like” Service Experience at Discover Financial

We have often heard about how organizations treat their customers better than their own employees, so at Knowledge 17 I...

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