Customer Perspectives

5 Imperatives to Becoming A Service-Oriented CIO

5 Imperatives to Becoming A Service-Oriented CIO

I had the pleasure of attending the CIO Magazine Symposium & Awards event and hosting an esteemed panel of CIOs...

Customer Perspective

The Future is Self-Service in the Enterprise

About 100 years ago shopping meant handing your grocery list to a store employee to pull your selections off the...

Secure 24

Secure-24: Consolidating Services in the Cloud

Outstanding customer experiences are created first within the service organization. You can’t deliver exceptional services to your customers when your...

The Power of Custom Apps for Shared Services

Why do custom apps matter? The short answer is because they are how users across the enterprise and customers and...

Customer Perspective

CIO Perspective: Leading Massive IT Change

A Video Interview with Barry Libenson, Senior Vice President and CIO of Safeway Inc. While most enterprises face constant IT...

Bottoms up for Service Automation!

Whether it’s, “cheers,” “prost,” “chin chin,” or “santé,” we’re toasting the recent ServiceNow selection by Diageo, the world’s leading premium...

Eureka

DIY Automation: Changing How Work Gets Done

I’m going to bet that you’ve checked your email inbox within the last five minutes. Outlook or Gmail is likely...

Oil Rig

Unveiling The Single Record of Truth

“The Truth is Out There” was the tagline of a great classic TV series. Even the title, The X Files,...

Service Automation Value by the Numbers at Equinix

The benefits of moving to cloud-based service automation are clear and understood – consolidating disparate tools, streamlining administration and workflows,...

Customer Perspective

Plat4mation Voted Innovation of the Year Award Winner!

A live vote open to the more than 6,600 attendees of Knowledge14 this week confirmed the win for Netherlands based...

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