Customer Perspectives

Customer Perspective

CIO Perspective: Leading Massive IT Change

A Video Interview with Barry Libenson, Senior Vice President and CIO of Safeway Inc. While most enterprises face constant IT...

Bottoms up for Service Automation!

Whether it’s, “cheers,” “prost,” “chin chin,” or “santé,” we’re toasting the recent ServiceNow selection by Diageo, the world’s leading premium...

Eureka

DIY Automation: Changing How Work Gets Done

I’m going to bet that you’ve checked your email inbox within the last five minutes. Outlook or Gmail is likely...

Oil Rig

Unveiling The Single Record of Truth

“The Truth is Out There” was the tagline of a great classic TV series. Even the title, The X Files,...

Service Automation Value by the Numbers at Equinix

The benefits of moving to cloud-based service automation are clear and understood – consolidating disparate tools, streamlining administration and workflows,...

Customer Perspective

Plat4mation Voted Innovation of the Year Award Winner!

A live vote open to the more than 6,600 attendees of Knowledge14 this week confirmed the win for Netherlands based...

From ‘Snailware’ to ‘On the Fly’ at Einstein Noah

ServiceNow has significantly improved enterprise service management for thousands of enterprise customers. But for Einstein Noah Restaurant Group, one use...

Service Automation

Service Management Across the Enterprise

Managing and automating service is the next major software frontier in the enterprise. While IT pioneered service models and service...

Create

It’s a Custom App World After All

The ServiceNow annual global customer event, Knowledge14, is fast approaching and we’re seeing some great numbers. We’ve previously announced that...

Customer Stories: IT Helps HR Improve Service Experience

Customer Stories: IT Helps HR Improve Service Experience

In my previous blog I wrote about the changing expectations employees have of corporate service providers, especially Human Resources (HR),...

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