Customer Perspectives

80-20

Quick Introduction of Services Stimulates Demand from Shared Services

How Vantiv Uses Frequent Release Strategy to Drive Continuous Improvement Of Service Time and time again, once the notion of...

New Levels of Innovation - CIO Perspective

CIO Perspective: “Elevating the Work of IT”

A video interview with Atticus Tysen, Senior Vice President and CIO, Intuit Atticus Tysen made the surprising jump from executive...

Customer Perspective

A Year in the Life: Transforming Project Portfolio Management

We’re extremely fortunate to have a guest blogger today. Etta Wilson, ServiceNow Architect and Administrator at CareFusion, shares her story...

5 Imperatives to Becoming A Service-Oriented CIO

5 Imperatives to Becoming A Service-Oriented CIO

I had the pleasure of attending the CIO Magazine Symposium & Awards event and hosting an esteemed panel of CIOs...

Customer Perspective

The Future is Self-Service in the Enterprise

About 100 years ago shopping meant handing your grocery list to a store employee to pull your selections off the...

Secure 24

Secure-24: Consolidating Services in the Cloud

Outstanding customer experiences are created first within the service organization. You can’t deliver exceptional services to your customers when your...

The Power of Custom Apps for Shared Services

Why do custom apps matter? The short answer is because they are how users across the enterprise and customers and...

Customer Perspective

CIO Perspective: Leading Massive IT Change

A Video Interview with Barry Libenson, Senior Vice President and CIO of Safeway Inc. While most enterprises face constant IT...

Bottoms up for Service Automation!

Whether it’s, “cheers,” “prost,” “chin chin,” or “santé,” we’re toasting the recent ServiceNow selection by Diageo, the world’s leading premium...

Eureka

DIY Automation: Changing How Work Gets Done

I’m going to bet that you’ve checked your email inbox within the last five minutes. Outlook or Gmail is likely...

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