Customer Perspectives

From ‘Snailware’ to ‘On the Fly’ at Einstein Noah

ServiceNow has significantly improved enterprise service management for thousands of enterprise customers. But for Einstein Noah Restaurant Group, one use...

Service Automation

Service Management Across the Enterprise

Managing and automating service is the next major software frontier in the enterprise. While IT pioneered service models and service...

Create

It’s a Custom App World After All

The ServiceNow annual global customer event, Knowledge14, is fast approaching and we’re seeing some great numbers. We’ve previously announced that...

Customer Stories: IT Helps HR Improve Service Experience

Customer Stories: IT Helps HR Improve Service Experience

In my previous blog I wrote about the changing expectations employees have of corporate service providers, especially Human Resources (HR),...

This is Not About IT Service Anymore…

Applying Service Oriented Delivery Across Lines of Business at NHS Blood & Transplant “This is not about IT anymore…No, it...

ServiceNow Helps Lexmark Transform its IT Organization

Recently, ServiceNow had the opportunity to sit down with Lance Neal, program manager, IT Operational Excellence Program at Lexmark International....

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