Customer Perspectives

Customer Stories: IT Helps HR Improve Service Experience

Customer Stories: IT Helps HR Improve Service Experience

In my previous blog I wrote about the changing expectations employees have of corporate service providers, especially Human Resources (HR),...

This is Not About IT Service Anymore…

Applying Service Oriented Delivery Across Lines of Business at NHS Blood & Transplant “This is not about IT anymore…No, it...

ServiceNow Helps Lexmark Transform its IT Organization

Recently, ServiceNow had the opportunity to sit down with Lance Neal, program manager, IT Operational Excellence Program at Lexmark International....

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