Executive Insights

How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden

Corporate governance, risk and compliance (GRC) are disciplines that touch many areas of a business, from financial reporting and regulatory...

The Gartner Magic Quadrant for IT Service Management Tools – Why It Matters to Our Customers and What It Takes To Deliver Great Results

I’m thrilled to share that, for the fourth year in a row, ServiceNow has been positioned as a LEADER in...

Is Automation the Solution to Security Overload?

Is Automation the Solution to Security Overload?

Recent research from ESG shows that security teams are so overwhelmed by the sheer volume of security alerts that 43...

The One-Step to Better Customer Service

The One-Step to Better Customer Service

The demands on customer service have never been greater – and there’s only one strategy able to address the challenge....

How KAR Auction Services is Driving the Road to ITOM Maturity

How KAR Auction Services is Driving the Road to ITOM Maturity

  KAR Auction Services provides innovative, technology-driven remarketing solutions for the wholesale used vehicle industry. The company connects buyers and...

ServiceNow’s Cloud Field Day

ServiceNow’s Cloud Field Day

The opportunities and challenges facing businesses who want to harness the power of cloud platform technologies Platform Power: ServiceNow at...

IR Is Not ITSM

I’m not an ITIL expert. Yes, I’ve been at an ITSM company for over five years, so maybe it’s a...

Delivering a “Card-Member-Like” Service Experience at Discover Financial

Delivering a “Card-Member-Like” Service Experience at Discover Financial

We have often heard about how organizations treat their customers better than their own employees, so at Knowledge 17 I...

Now on Now: How ServiceNow Uses Performance Analytics to Drive Business Outcomes

The journey to work at lightspeed is about leveraging automation and actionable intelligence to steadily improve business velocity, insight, and...

… and that’s a Hackathon-wrap!

… and that’s a Hackathon-wrap!

ServiceNow Hackathons have a unique ‘soundwave’. First there is an excited noisy rush of chatter as people make new connections...

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