Executive Insights

ServiceNow Tackles the Technology Skills Gap in EMEA

The technology skills gap and its impact on those seeking to follow information technology careers has been widely reported on...

What keeps financial services customers loyal? (Hint: It’s not rates.)

What keeps financial services customers loyal? (Hint: It’s not rates.)

Customers need to trust the organizations they do business with — particularly when it involves their hard-earned money. And, one...

How to Get Smarter With Machine Learning

Global access to data is exploding. At the same time, our ability to categorise, classify and analyse this data is...

Citizen Empowerment Through ServiceNow

Traditionally, the conception of the “consumer” and the “citizen” have always been distinct. Consumers demand choice, speed, and simplicity, whereas...

How Will Intelligent Automation Improve the Public Sector?

With the need for digital transformation progressing at pace, a raft of burgeoning digital technologies could revolutionize service delivery in...

Could Cloud Platforms Help Attract Digital Talent to the Public Sector?

Could Cloud Platforms Help Attract Digital Talent to the Public Sector?

Although digital transformation is having a revolutionary effect on service delivery, the vast majority of government and public-sector organisations are...

Best Practices in Financial Services Vendor Risk Management

Best Practices in Financial Services Vendor Risk Management

The largest banks and credit card companies can have close to 50,000 suppliers[1]. And with security breaches on the rise,...

The Transformation of Everyday Work Lives Through Cloud Computing

The UK government’s public cloud-first initiative has benefits beyond value for money. Public cloud solutions can have a transformative effect...

The Trend Towards Cashless Payment

The payments industry is one of the fastest moving and most exciting industries in the Financial Services market. In part,...

Driving Public Sector Digital Transformation

Ronald Reagan once said, “The nine most terrifying words in the English language are: I’m from the government and I’m...

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