Executive Insights

How ServiceNow uses the Now Platform™ to achieve a 13-point increase in NPS and a 25% case deflection rate

How ServiceNow uses the Now Platform™ to achieve a 13-point increase in NPS and a 25% case deflection rate

At ServiceNow we’re committed to providing a high-quality customer service experience to every customer.  In fact, there are no customer...

ServiceNow Announces Integration With Slack

This has been an exciting week for ServiceNow – we’ve announced two integrations in response to customer demand for ServiceNow...

ServiceNow NowForum Europe 2017

Experience working at lightspeed as the NowForum events come to Paris, Amsterdam, London and Frankfurt Continuing the charge towards lightspeed...

How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden

Corporate governance, risk and compliance (GRC) are disciplines that touch many areas of a business, from financial reporting and regulatory...

The Gartner Magic Quadrant for IT Service Management Tools – Why It Matters to Our Customers and What It Takes To Deliver Great Results

I’m thrilled to share that, for the fourth year in a row, ServiceNow has been positioned as a LEADER in...

Is Automation the Solution to Security Overload?

Is Automation the Solution to Security Overload?

Recent research from ESG shows that security teams are so overwhelmed by the sheer volume of security alerts that 43...

The One-Step to Better Customer Service

The One-Step to Better Customer Service

The demands on customer service have never been greater – and there’s only one strategy able to address the challenge....

How KAR Auction Services is Driving the Road to ITOM Maturity

How KAR Auction Services is Driving the Road to ITOM Maturity

  KAR Auction Services provides innovative, technology-driven remarketing solutions for the wholesale used vehicle industry. The company connects buyers and...

ServiceNow’s Cloud Field Day

ServiceNow’s Cloud Field Day

The opportunities and challenges facing businesses who want to harness the power of cloud platform technologies Platform Power: ServiceNow at...

IR Is Not ITSM

I’m not an ITIL expert. Yes, I’ve been at an ITSM company for over five years, so maybe it’s a...

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