Executive Insights

Going Vertical With ServiceNow Partners

Going Vertical With ServiceNow Partners

Executive Spotlight Q&A – Daniel K Österbergh Area Vice President Channel & Alliances, EMEA, ServiceNow ServiceMatters: Welcome Daniel. Can you...

Transforming the Employee Service Experience?  Take a Page Out of the Customer Service Playbook

Transforming the Employee Service Experience? Take a Page Out of the Customer Service Playbook

If you look at any business publication or study today, you’ll see that in almost every case, the digital transformation...

Automation and Enterprise Security Response: Are We There Yet?

As RSA 2017 drew to a close, over 60 security executives gathered for a power lunch and panel discussion on...

The Real Reason M&A Deals Fail: Take a Closer Look

The Real Reason M&A Deals Fail: Take a Closer Look

Why do M&A deals fail? Take the blinders off. It’s ironic. Global merger and acquisition (M&A) activity continues to climb— yet...

Discover The New CISO Imperative:  Join our Panel Discussion at RSA

Discover The New CISO Imperative: Join our Panel Discussion at RSA

The shortage of trained cyber security professionals, combined with the immature manual security operations center processes used by most organizations,...

Tech Legends to Judge the Cloud’s Biggest Contest This Spring

CreatorCon Challenge is inspiring startups and partners around the globe to create the most innovative applications that will run on...

Five Must-Have Skills for IT Professionals in the Cloud-First Era

As more companies are making the transition to a cloud-first model to achieve greater business agility and flexibility, IT leaders...

Why Customer Service Should Be About Expecting the Unexpected

When you hear the term “customer service,” what comes to mind? I bet you usually think of a time when...

Why Service Management Is Critical for Delivering Enterprise Shared Services

Why Service Management Is Critical for Delivering Enterprise Shared Services

This article originally appeared in Baseline Magazine. The healthcare industry has never been more exciting or more complicated. We’re seeing...

How Techno-Optimists Can Jump-Start Productivity in 2017

How Techno-Optimists Can Jump-Start Productivity in 2017

In his recent “Techno wars” column in The Economist, John Schumpeter discussed a well-argued risk to the world economy—stagnating productivity....

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