Executive Insights

Increase Customer Loyalty By Personalizing Service With ServiceNow Communities

Increase Customer Loyalty By Personalizing Service With ServiceNow Communities

Today ServiceNow announces the launch of ServiceNow Communities, a major new application in the Customer Service Management solution.  Communities are...

ServiceMatters Knowledge17 Focus on EMEA Channel & Alliances

ServiceMatters Knowledge17 Focus on EMEA Channel & Alliances

ServiceMatters attended the Knowledge17 PartnerNow Summit to catch up on the latest partner-related news and success. We checked in with...

How Intelligent Automation Prevents Future Issues

How Intelligent Automation Prevents Future Issues

How much does IT downtime cost? A staggering $700 billion a year, according to a 2016 IHS Markit study. And,...

Accelerate and Prioritize Work with Predictive Intelligence

Accelerate and Prioritize Work with Predictive Intelligence

Until recently, businesses relied on emails, phone calls, and meetings to get work done. There was no structure, no way...

Intelligent Automation Points the Way to Future Economic Growth

Intelligent Automation Points the Way to Future Economic Growth

Our Knowledge 17 event is coming up soon, and I’m excited about everything we have to share. Even if you just...

How Does Your Performance Compare with Your Peers? The Cloud Has the Answers

How Does Your Performance Compare with Your Peers? The Cloud Has the Answers

You’re the coach of your local football team. The season is about to start and your team has worked hard...

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

New Research Study Details the Total Economic ImpactTM of ServiceNow for IT Organizations Many of the IT leaders I talk...

Behind the Curtain of Enterprise Security

Behind the Curtain of Enterprise Security

When a security operations team spots a security incident, they often record it on an Excel spreadsheet. Over time and...

Going Cloud First: Not As Hard As You Think

Going Cloud First: Not As Hard As You Think

Who wants to own stuff? Things tend to pile up and carry an overhead of storage space and maintenance. Think...

How Can You Free Up Time to Innovate?

How Can You Free Up Time to Innovate?

Competition is brutal across every industry. If you can’t operate faster, your company is destined to be outmaneuvered by your...

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