HR Service Management

How a $4B Healthcare Provider Saves $9M and Achieves a 400% ROI in Three Years

How a $4B Healthcare Provider Saves $9M and Achieves a 400% ROI in Three Years

New Research Study Details the Total Economic Impact (TM) of ServiceNow HR Service Management Today’s workforce expects consumer‑grade service experiences....

BCBS of Minnesota Consumerizes Their Employee Service Experience

BCBS of Minnesota Consumerizes Their Employee Service Experience

Nasreen (Nash) Shaikh, HRIS Project Manager at Blue Cross Blue Shield (BCBS) of Minnesota, a health plan provider employing 3,500...

How Campbell’s Souped Up Its HR Services

How Campbell’s Souped Up Its HR Services

In a recent webinar with HR Executive Online, Kaitlin Arcamone, myHR Services Americas Manager, for Campbell’s Soup Company shared how...

Why Service Management Is Critical for Delivering Enterprise Shared Services

Why Service Management Is Critical for Delivering Enterprise Shared Services

This article originally appeared in Baseline Magazine. The healthcare industry has never been more exciting or more complicated. We’re seeing...

5 Ways to Reclaim Your Day: Productivity Tips from HR Experts

5 Ways to Reclaim Your Day: Productivity Tips from HR Experts

Are your days filled to the brim with meetings, conference calls, and a flood of emails? I have often found...

General Mills Extends Consumer Experience to its Employees

General Mills Extends Consumer Experience to its Employees

Pam Velcheck, HR Shared Services Operation Manager at General Mills recently joined a panel of customers at ServiceNow’s HR Summit...

Why Don’t HR Priorities Match the Employee Experience Reality?

At the recent HR Tech Conference and Expo, we took the opportunity to ask attendees to share their thoughts on...

Trying To Bring Your HR Services Into the Modern Age – HR Tech 2016

Is your HR team spending too much time answering routine employee questions? Do you want to enhance the HR service...

“Why would I need service management when I already use HCMs like Workday, SuccessFactors or Oracle?”

“Why would I need service management when I already use HCMs like Workday, SuccessFactors or Oracle?”

In my last blog, I shared what some of ServiceNow’s HR customers are saying about service management and the way...

Why We Chose the HR Profession in the First Place

Why We Chose the HR Profession in the First Place

I have focused a lot of attention in recent blogs on describing why service management is important for businesses, the...

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