HR Service Management

The Digitization of the Employee Experience

The Digitization of the Employee Experience

I recently had the opportunity to hear Pat Wadors, Chief Talent Officer, ServiceNow and Jason Averbook, CEO and Co-Founder of...

Making Work More Enjoyable and Simple for Employees

Consider an employee’s morning, before she starts work: She wakes up early to an alarm, which plays the song she...

How ServiceNow uses Enterprise Onboarding and Transitions to Accelerate New Hire Provisioning by 94%

How ServiceNow uses Enterprise Onboarding and Transitions to Accelerate New Hire Provisioning by 94%

One of our founding principles at ServiceNow is to bring the same experiences we all enjoy as consumers to the...

Chatbots and the Future of Employee Experience

Chatbots and the Future of Employee Experience

What is the future of employee experience?  To get a view, ServiceNow conducted a survey at this year’s HR Tech...

United Airlines is Making it Easy for Employees to Get Service

ServiceNow’s HR Summits are a multi-event series that bring together HR practitioners and thought leaders to discuss and share best...

Aggressive Business Growth Demands More Efficient HR

Aggressive Business Growth Demands More Efficient HR

For businesses with large-scale growth objectives, streamlining HR processes might not be top of mind. But it should be. When...

You Can Finally Give Employees the Onboarding Experience They Deserve

You Can Finally Give Employees the Onboarding Experience They Deserve

Last week at our annual Knowledge17 user conference, we announced the latest application in the HR Service Delivery product line,...

How a $4B Healthcare Provider Saves $9M and Achieves a 400% ROI in Three Years

How a $4B Healthcare Provider Saves $9M and Achieves a 400% ROI in Three Years

New Research Study Details the Total Economic Impact (TM) of ServiceNow HR Service Management Today’s workforce expects consumer‑grade service experiences....

BCBS of Minnesota Consumerizes Their Employee Service Experience

BCBS of Minnesota Consumerizes Their Employee Service Experience

Nasreen (Nash) Shaikh, HRIS Project Manager at Blue Cross Blue Shield (BCBS) of Minnesota, a health plan provider employing 3,500...

Why Service Management Is Critical for Delivering Enterprise Shared Services

Why Service Management Is Critical for Delivering Enterprise Shared Services

This article originally appeared in Baseline Magazine. The healthcare industry has never been more exciting or more complicated. We’re seeing...

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