HR Service Management

“Why would I need service management when I already use HCMs like Workday, SuccessFactors or Oracle?”

“Why would I need service management when I already use HCMs like Workday, SuccessFactors or Oracle?”

In my last blog, I shared what some of ServiceNow’s HR customers are saying about service management and the way...

Why We Chose the HR Profession in the First Place

Why We Chose the HR Profession in the First Place

I have focused a lot of attention in recent blogs on describing why service management is important for businesses, the...

Three ways ServiceNow HR delivers value to Workday customers

Three ways ServiceNow HR delivers value to Workday customers

As companies move to the cloud for their core functions, interoperability between key platforms will drive efficiencies across the enterprise....

Why You Spend 70% of Your Time Processing the Same Request

In my conversations over the past 22 months with organizations around the globe and across all industries, I have discovered...

Balancing High-Touch with Self-Service in HR

Balancing High-Touch with Self-Service in HR

HR professionals are trying to figure out how to balance self service and high touch support, and many still believe...

Why HR Services Should Mimic B2C Experiences

Why HR Services Should Mimic B2C Experiences

“What does great HR service look like?” This was the question a colleague of mine posed to a group of...

74% of businesses will be restructuring their HR departments in the next 12 months

74% of businesses will be restructuring their HR departments in the next 12 months

For HR professionals, people are the priority. Yet HR teams are not able to focus on the aspects of the...

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