Industry Focus

Accelerating Thames Water’s IT Flow

By Philip Taphouse, Command Centre and ServiceNow Programme Manager at Thames Water I once came across a quote by Tim...

HR Awards

4 HR Lessons from the Oscars

Hollywood’s ultra-glamorous night is over, and the academy’s deserving artists celebrate their achievements with the most recognized trophy in the...

Taking a more human approach to AI

Artificial Intelligence (AI) is all about machines, obviously. Except it’s not. In truth, discussions surrounding AI may often centre around...

Serving those who served our country

Serving those who served our country

  When she transitioned from the Army into the private sector, Karen Drosky had to change how she described her...

Getting smart at being smarter

Global access to data is exploding. At the same time, our ability to categorise, classify and analyse this data is...

Building a Great Employee Experience is a Team Sport

The word ‘experience’ is morphing from an HR-only priority to a company-wide collaboration theme for organizations focused on bringing better...

IT automation led to innovation in Howard County Government

ServiceNow has helped thousands of businesses automate IT workflows. Today, a growing number of organizations are also using ServiceNow to...

ServiceNow Named a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools

ServiceNow Named a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools

The ServiceNow team is excited to announce that we have been recognized as a 2018 Gartner Peer Insights Customers’ Choice...

Show Preview: ServiceNow Now Forum & Now Summit Europe 2018

The best way to adopt global technology developments is to get first-hand experiences delivered by people that really understand your...

Tennessee redefines the customer experience for government services

This post is part three in a series about award-winning customer experience transformations. Part one focuses on Epicor, and part...

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