Industry Focus

The Gartner Magic Quadrant for IT Service Management Tools – Why It Matters to Our Customers and What It Takes To Deliver Great Results

I’m thrilled to share that, for the fourth year in a row, ServiceNow has been positioned as a LEADER in...

Is Automation the Solution to Security Overload?

Is Automation the Solution to Security Overload?

Recent research from ESG shows that security teams are so overwhelmed by the sheer volume of security alerts that 43...

How KAR Auction Services is Driving the Road to ITOM Maturity

How KAR Auction Services is Driving the Road to ITOM Maturity

  KAR Auction Services provides innovative, technology-driven remarketing solutions for the wholesale used vehicle industry. The company connects buyers and...

Delivering a “Card-Member-Like” Service Experience at Discover Financial

Delivering a “Card-Member-Like” Service Experience at Discover Financial

We have often heard about how organizations treat their customers better than their own employees, so at Knowledge 17 I...

Financial Industry CISOs: Best in Class

Financial Industry CISOs: Best in Class

Some of the earliest examples of the digital data breach targeted financial services. That turmoil has led to some positive...

Time to Reimagine Security Response

Time to Reimagine Security Response

Data breaches are inevitable, and yet the fallout from an event can undermine a brand’s reputation and financial standing. The...

You Can Finally Give Employees the Onboarding Experience They Deserve

You Can Finally Give Employees the Onboarding Experience They Deserve

Last week at our annual Knowledge17 user conference, we announced the latest application in the HR Service Delivery product line,...

Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

On Friday, 12 May 2017, many organizations around the world reported they were victim to a devastating ransomware attack now...

Putting IT in the Driver’s Seat

Putting IT in the Driver’s Seat

Talking to you – my customers – is my number one priority. What I’ve learned is that you have enormous...

New in Jakarta: Trusted Security Circles

New in Jakarta: Trusted Security Circles

Security teams use threat intelligence as a critical input in their security response process.  It is used as part of...

1 2 3 4