Industry Focus

CISOs: Respond to Greater Regulation with Automation

Is information security a human right? Authorities in Europe have decided, “yes.” That’s left global Chief Information Security Officers (CISOs),...

Real-World Insights – What ServiceNow Benchmarks Are Telling Us

Real-World Insights – What ServiceNow Benchmarks Are Telling Us

In a recent blog, I talked about the importance of industry benchmarks. By comparing yourself to your peers, you can...

How Successful CIOs Master the Art of Change

How Successful CIOs Master the Art of Change

Chief information officers know that automation, machine learning, and predictive technologies have finally arrived.  But many are still trying to...

Cloud adoption in the Public Sector – Why As-a-Service can offer huge business benefits

Cloud adoption in the Public Sector – Why As-a-Service can offer huge business benefits

A ServiceNow-powered portal and service catalogue reside at the core of a New South Wales Government plan to transform ICT...

Financial Industry CISOs: Best in Class

Financial Industry CISOs: Best in Class

Some of the earliest examples of the digital data breach targeted financial services. That turmoil has led to some positive...

7 Key Steps to Successful ITSM Modernization

7 Key Steps to Successful ITSM Modernization

So, you’re ready to modernize your ITSM platform and processes. You know the value – and can’t wait to start....

Time to Reimagine Security Response

Time to Reimagine Security Response

Data breaches are inevitable, and yet the fallout from an event can undermine a brand’s reputation and financial standing. The...

You Can Finally Give Employees the Onboarding Experience They Deserve

You Can Finally Give Employees the Onboarding Experience They Deserve

Last week at our annual Knowledge17 user conference, we announced the latest application in the HR Service Delivery product line,...

Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

On Friday, 12 May 2017, many organizations around the world reported they were victim to a devastating ransomware attack now...

Putting IT in the Driver’s Seat

Putting IT in the Driver’s Seat

Talking to you – my customers – is my number one priority. What I’ve learned is that you have enormous...

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