Industry Focus

Legal Technology Transformation: The Challenges

To clear the air from the start, the legal sector is not always best known for its early adoption or...

ServiceNow and Box Together Power Future of Work, Drive Digital Transformation

ServiceNow and Box Together Power Future of Work, Drive Digital Transformation

People today expect great digital experiences, regardless of where they’re working, and to keep pace, companies are embracing technology that...

Financial fraud and cyber-crime: Can banks stay one step ahead?

There seems to be no shortage of news around cybercrime and fraud at financial services institutions.  The latest involves a...

Increasing HR Efficiency in the Public Sector

HR systems occupy a precarious position within the public sector, particularly after the legacy of heavy cuts implemented by the...

Transforming the Employee Experience – Difficult in Manufacturing Companies?

Talking about digitising HR systems and transforming the Employee Experience (EX) in global or multi-country companies, I am often asked...

Hackers are Outpacing Healthcare

Health system breach makes headline news…again. With new vulnerabilities being discovered every day, it’s not a matter of if, but...

Are Legacy Systems Holding the Public Sector Back?

Over the past decade, multiple governments have made digital development a priority, with “digital by default” the new standard for...

Patch Smarter with Vulnerability Response

Vulnerabilities don’t often get the same amount of notice as phishing attacks or advanced persistent threats, but when a critical...

NICE breaks free from legacy CRM with award-winning CSM solution

When your mission is to perfect the customer experience, you take customer satisfaction seriously. That’s why NICE came to ServiceNow...

What keeps financial services customers loyal? (Hint: It’s not rates.)

What keeps financial services customers loyal? (Hint: It’s not rates.)

Customers need to trust the organizations they do business with — particularly when it involves their hard-earned money. And, one...

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