Industry Focus

Transforming the Employee Experience – Difficult in Manufacturing Companies?

Talking about digitising HR systems and transforming the Employee Experience (EX) in global or multi-country companies, I am often asked...

Hackers are Outpacing Healthcare

Health system breach makes headline news…again. With new vulnerabilities being discovered every day, it’s not a matter of if, but...

Are Legacy Systems Holding the Public Sector Back?

Over the past decade, multiple governments have made digital development a priority, with “digital by default” the new standard for...

Patch Smarter with Vulnerability Response

Vulnerabilities don’t often get the same amount of notice as phishing attacks or advanced persistent threats, but when a critical...

NICE breaks free from legacy CRM with award-winning CSM solution

When your mission is to perfect the customer experience, you take customer satisfaction seriously. That’s why NICE came to ServiceNow...

What keeps financial services customers loyal? (Hint: It’s not rates.)

What keeps financial services customers loyal? (Hint: It’s not rates.)

Customers need to trust the organizations they do business with — particularly when it involves their hard-earned money. And, one...

How to Get Smarter With Machine Learning

Global access to data is exploding. At the same time, our ability to categorise, classify and analyse this data is...

Bank of the future?

Banks are in transition. They are looking closely at their traditional core services, such as money management and movement, lending,...

Citizen Empowerment Through ServiceNow

Traditionally, the conception of the “consumer” and the “citizen” have always been distinct. Consumers demand choice, speed, and simplicity, whereas...

How Will Intelligent Automation Improve the Public Sector?

With the need for digital transformation progressing at pace, a raft of burgeoning digital technologies could revolutionize service delivery in...

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