Industry Focus

Putting IT in the Driver’s Seat

Putting IT in the Driver’s Seat

Talking to you – my customers – is my number one priority. What I’ve learned is that you have enormous...

New in Jakarta: Trusted Security Circles

New in Jakarta: Trusted Security Circles

Security teams use threat intelligence as a critical input in their security response process.  It is used as part of...

Increase Customer Loyalty By Personalizing Service With ServiceNow Communities

Increase Customer Loyalty By Personalizing Service With ServiceNow Communities

Today ServiceNow announces the launch of ServiceNow Communities, a major new application in the Customer Service Management solution.  Communities are...

ServiceMatters Knowledge17 Focus on EMEA Channel & Alliances

ServiceMatters Knowledge17 Focus on EMEA Channel & Alliances

ServiceMatters attended the Knowledge17 PartnerNow Summit to catch up on the latest partner-related news and success. We checked in with...

How Intelligent Automation Prevents Future Issues

How Intelligent Automation Prevents Future Issues

How much does IT downtime cost? A staggering $700 billion a year, according to a 2016 IHS Markit study. And,...

Accelerate and Prioritize Work with Predictive Intelligence

Accelerate and Prioritize Work with Predictive Intelligence

Until recently, businesses relied on emails, phone calls, and meetings to get work done. There was no structure, no way...

Intelligent Automation Points the Way to Future Economic Growth

Intelligent Automation Points the Way to Future Economic Growth

Our Knowledge 17 event is coming up soon, and I’m excited about everything we have to share. Even if you just...

How Does Your Performance Compare with Your Peers? The Cloud Has the Answers

How Does Your Performance Compare with Your Peers? The Cloud Has the Answers

You’re the coach of your local football team. The season is about to start and your team has worked hard...

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

New Research Study Details the Total Economic ImpactTM of ServiceNow for IT Organizations Many of the IT leaders I talk...

Behind the Curtain of Enterprise Security

Behind the Curtain of Enterprise Security

When a security operations team spots a security incident, they often record it on an Excel spreadsheet. Over time and...

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