IT and ITSM

Kingston Reigns: ServiceNow’s Latest Release

Today we’re excited to be launching Kingston!  With Kingston now generally available, let’s walk through some highlights within each of...

How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%

How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%

ServiceNow is on a journey to digitally transform every corner of our business—leveraging the Now PlatformTM to improve velocity and...

Independent Analyst Firm Acknowledges ServiceNow as a Strategic Portfolio Management Leader Who Can Help Drive Your Digital Transformation

ServiceNow just does Service Management, right? Wrong.  In recognizing ServiceNow IT Business Management (ITBM) as a leader in their latest...

Transforming to A Smarter Way of Working

Two thoughts struck me on a recent flight home from a round of business meetings.  Firstly, organizations seem to be...

How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden

Corporate governance, risk and compliance (GRC) are disciplines that touch many areas of a business, from financial reporting and regulatory...

The Gartner Magic Quadrant for IT Service Management Tools – Why It Matters to Our Customers and What It Takes To Deliver Great Results

I’m thrilled to share that, for the fourth year in a row, ServiceNow has been positioned as a LEADER in...

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

New Research Study Details the Total Economic ImpactTM of ServiceNow for IT Organizations Many of the IT leaders I talk...

Going Cloud First: Not As Hard As You Think

Going Cloud First: Not As Hard As You Think

Who wants to own stuff? Things tend to pile up and carry an overhead of storage space and maintenance. Think...