IT and ITSM

Transforming to A Smarter Way of Working

Two thoughts struck me on a recent flight home from a round of business meetings.  Firstly, organizations seem to be...

How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden

Corporate governance, risk and compliance (GRC) are disciplines that touch many areas of a business, from financial reporting and regulatory...

The Gartner Magic Quadrant for IT Service Management Tools – Why It Matters to Our Customers and What It Takes To Deliver Great Results

I’m thrilled to share that, for the fourth year in a row, ServiceNow has been positioned as a LEADER in...

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

How Global Multi-Billion Dollar Companies Save $17.3M and Achieve a 195% ROI in Three Years

New Research Study Details the Total Economic ImpactTM of ServiceNow for IT Organizations Many of the IT leaders I talk...

Going Cloud First: Not As Hard As You Think

Going Cloud First: Not As Hard As You Think

Who wants to own stuff? Things tend to pile up and carry an overhead of storage space and maintenance. Think...