Service Management

Driving Public Sector Digital Transformation

Ronald Reagan once said, “The nine most terrifying words in the English language are: I’m from the government and I’m...

The digital journey ahead for the transportation industry

I was excited to host the airlines and transportation industry panel at Knowledge18 this year, as this is a sector...

Adrian Bridgwater talks to Dave Wright on the ServiceNow roadmap: Dreaming the future into reality

By Adrian Bridgwater, Guest Blogger  Dave Wright presented the ServiceNow PartnerNow EMEA day two keynote held in Barcelona this March...

How Intelligent Automation Prevents Future Issues

How Intelligent Automation Prevents Future Issues

How much does IT downtime cost? A staggering $700 billion a year, according to a 2016 IHS Markit study. And,...

The Real Reason M&A Deals Fail: Take a Closer Look

The Real Reason M&A Deals Fail: Take a Closer Look

Why do M&A deals fail? Take the blinders off. It’s ironic. Global merger and acquisition (M&A) activity continues to climb— yet...

Why Customer Service Should Be About Expecting the Unexpected

When you hear the term “customer service,” what comes to mind? I bet you usually think of a time when...

General Mills Extends Consumer Experience to its Employees

General Mills Extends Consumer Experience to its Employees

Pam Velcheck, HR Shared Services Operation Manager at General Mills recently joined a panel of customers at ServiceNow’s HR Summit...

Why Don’t HR Priorities Match the Employee Experience Reality?

At the recent HR Tech Conference and Expo, we took the opportunity to ask attendees to share their thoughts on...

Get Ready for the New Age of Customer Service

I recently participated in a social media crowdchat with customer service luminaries:  Michael Krigsman from CxoTalk, Kate Leggett from Forrester,...

Trying To Bring Your HR Services Into the Modern Age – HR Tech 2016

Is your HR team spending too much time answering routine employee questions? Do you want to enhance the HR service...

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