automation

Introducing the Enterprise Cloud

Introducing the Enterprise Cloud

The term ‘Enterprise Cloud’ is bandied about today with differing views on its meaning. Often I’m asked how ServiceNow sees...

Express

Three Ways Cloud Helps SMBs Escape the IT Treadmill

Spending at small and mid-sized businesses on IT is expected to grow faster in the next five years than at the overall...

Corporate Productivity

What Is Killing Corporate Productivity?

The ‘daily grind’ is draining more than our morale; it’s killing corporate productivity. New research reveals that managers in corporate environments...

Kris Markham

Seven Questions for Kris Markham on Disrupting Risk Management

Last month ServiceNow acquired Intréis, a team of experts focused on integrating governance, risk and compliance (GRC) and service management across the...

80-20

Quick Introduction of Services Stimulates Demand from Shared Services

How Vantiv Uses Frequent Release Strategy to Drive Continuous Improvement Of Service Time and time again, once the notion of...

Service Woman

New IT Tool but Same Old Service? A Reflection at 30,000 Feet

I often hear about customers wanting to embark on a new project to re-write processes or replace legacy toolsets in...

Executive Insights

Chewing Gum and Rubber Bands No More

There is an old saying about something held together with chewing gum and rubber bands, and I’ve owned cars that...

Customer Perspective

A Year in the Life: Transforming Project Portfolio Management

We’re extremely fortunate to have a guest blogger today. Etta Wilson, ServiceNow Architect and Administrator at CareFusion, shares her story...

5 Imperatives to Becoming A Service-Oriented CIO

5 Imperatives to Becoming A Service-Oriented CIO

I had the pleasure of attending the CIO Magazine Symposium & Awards event and hosting an esteemed panel of CIOs...

Top Notch Customer Service

Government Agency Banks on IT to Drive Top-Notch Customer Service

The Office of the Comptroller of the Currency (OCC) charted a course to change the way Information Technology (IT) works,...

1 2 3