automation

Bottoms up for Service Automation!

Whether it’s, “cheers,” “prost,” “chin chin,” or “santé,” we’re toasting the recent ServiceNow selection by Diageo, the world’s leading premium...

Eureka

DIY Automation: Changing How Work Gets Done

I’m going to bet that you’ve checked your email inbox within the last five minutes. Outlook or Gmail is likely...

Waiting in Line

Service Experience Eats Service Management for Breakfast!

Have you ever wondered, while you are consuming a specific service and human interaction is required, the reason for the level of...

Service Automation Value by the Numbers at Equinix

The benefits of moving to cloud-based service automation are clear and understood – consolidating disparate tools, streamlining administration and workflows,...

Customer Perspective

Plat4mation Voted Innovation of the Year Award Winner!

A live vote open to the more than 6,600 attendees of Knowledge14 this week confirmed the win for Netherlands based...

Service Automation

Service Management Across the Enterprise

Managing and automating service is the next major software frontier in the enterprise. While IT pioneered service models and service...

Executive Insights

Putting the Relationship in Service Relationship Management

Have you ever planned a wedding or witnessed a couple going through the planning process? If so, you know how quickly...

ServiceNow Helps Lexmark Transform its IT Organization

Recently, ServiceNow had the opportunity to sit down with Lance Neal, program manager, IT Operational Excellence Program at Lexmark International....

Does Your IT Team Have Weekend Warrior Syndrome?

Sometime I think IT has become the victim of weekend warrior syndrome. Every weekend people go down to the big...

Is Your Organization Chasing Its Tail in E-Mail Hell?

I hope I live long enough to see the demise of e-mail. What makes me think it’s going to die?...

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