Business transformation

Systems of Engagement

Systems of Engagement and the CIO as Enabler

A video interview with noted author, speaker and advisor, Geoffrey Moore.  The IT world is re-inventing itself. For a CIO,...

Customer Perspective

The Future is Self-Service in the Enterprise

About 100 years ago shopping meant handing your grocery list to a store employee to pull your selections off the...

Customer Perspective

CIO Perspective: Leading Massive IT Change

A Video Interview with Barry Libenson, Senior Vice President and CIO of Safeway Inc. While most enterprises face constant IT...

From Paper to e-Forms

From Paper to e-Forms, What’s Next?

When the PC and Internet era began, the first thing we did is recreate a physical desktop – folders, trash...

Oil Rig

Unveiling The Single Record of Truth

“The Truth is Out There” was the tagline of a great classic TV series. Even the title, The X Files,...

The New Age of Service

The New Age of Service

We most We most certainly live in a service-oriented world. When you get right down to it, everything is a...

Executive Insights

Defining the Service-Oriented Enterprise

It is imperative that IT becomes the backbone of the modern enterprise! But this major shift is not necessarily hard-wired....

Is Your Organization Chasing Its Tail in E-Mail Hell?

I hope I live long enough to see the demise of e-mail. What makes me think it’s going to die?...

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