Change management

Mike Zill

Driving Down Healthcare Costs Through Service Transformation

Becton, Dickinson and Company (BD) is a major American medical technology company with more than $10 billion in annual revenues....

They Say it takes a village

Why We Need to Change IT Culture

And Why It Takes a Village and a Sledgehammer For consumers, the world is changing faster than ever. The web...

CIO 100

Change Culture + Change Processes = Productivity Gains

I was excited to attend the CIO100 Symposium and Awards Ceremony (#CIO100) last week in Colorado Springs. The prevailing themes focused on...

CIO-Strategy

CIO Strategy: Three Imperatives for IT Vitality and Business Success

A video interview with Sheila Jordan, CIO, Symantec IT is not just about reducing cost and driving new efficiencies. Sheila...

Service Woman

New IT Tool but Same Old Service? A Reflection at 30,000 Feet

I often hear about customers wanting to embark on a new project to re-write processes or replace legacy toolsets in...

CMDB

The Process-Aware, Process-Driven CMDB

So we made it–the last part of my series on all things CMDB, and we didn’t include a single screen...

New Levels of Innovation - CIO Perspective

CIO Perspective: “Elevating the Work of IT”

A video interview with Atticus Tysen, Senior Vice President and CIO, Intuit Atticus Tysen made the surprising jump from executive...

Top Notch Customer Service

Government Agency Banks on IT to Drive Top-Notch Customer Service

The Office of the Comptroller of the Currency (OCC) charted a course to change the way Information Technology (IT) works,...

Executive Insights

Step 5: Turning the Tables on the Dreaded Audit

Welcome to step 5 of my blog series meant to give IT practitioners techniques to navigate the journey to better...

Customer Perspective

CIO Perspective: Leading Massive IT Change

A Video Interview with Barry Libenson, Senior Vice President and CIO of Safeway Inc. While most enterprises face constant IT...

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