CSM

A new CSM paradigm

Business is changing, continuously. Not just in terms of commercial markets and the product and service diversification that happens every...

Citizen Empowerment Through ServiceNow

Traditionally, the conception of the “consumer” and the “citizen” have always been distinct. Consumers demand choice, speed, and simplicity, whereas...

The digital journey ahead for the transportation industry

I was excited to host the airlines and transportation industry panel at Knowledge18 this year, as this is a sector...