Customer Service

Putting customer support in the driving seat

By Matthias Lippert, VP Customer Services, Basware Cloud delivery for software is fast becoming the norm and that’s certainly the...

Transforming the Employee Service Experience?  Take a Page Out of the Customer Service Playbook

Transforming the Employee Service Experience? Take a Page Out of the Customer Service Playbook

If you look at any business publication or study today, you’ll see that in almost every case, the digital transformation...