digital transformation

Welcome to the Now Platform Madrid Release

When Fred Luddy founded ServiceNow in 2004, he envisioned a cloud-based platform anyone could use to manage digital workflows inside...

Putting customer support in the driving seat

By Matthias Lippert, VP Customer Services, Basware Cloud delivery for software is fast becoming the norm and that’s certainly the...

CYBG banks on digital transformation

I recently came across an amusing cartoon by Marketoonist where a digital transformation expert is aiming to present via a...

Showcasing the art of the possible with Accenture

At the recent Now Forum London we were delighted to announce that Accenture and ServiceNow are deepening their strategic partnership....

Legal Technology Transformation: The Challenges

To clear the air from the start, the legal sector is not always best known for its early adoption or...

Are Legacy Systems Holding the Public Sector Back?

Over the past decade, multiple governments have made digital development a priority, with “digital by default” the new standard for...

Bank of the future?

Banks are in transition. They are looking closely at their traditional core services, such as money management and movement, lending,...

Citizen Empowerment Through ServiceNow

Traditionally, the conception of the “consumer” and the “citizen” have always been distinct. Consumers demand choice, speed, and simplicity, whereas...

Could Cloud Platforms Help Attract Digital Talent to the Public Sector?

Could Cloud Platforms Help Attract Digital Talent to the Public Sector?

Although digital transformation is having a revolutionary effect on service delivery, the vast majority of government and public-sector organisations are...

Driving Public Sector Digital Transformation

Ronald Reagan once said, “The nine most terrifying words in the English language are: I’m from the government and I’m...

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