digital transformation

Are Legacy Systems Holding the Public Sector Back?

Over the past decade, multiple governments have made digital development a priority, with “digital by default” the new standard for...

Bank of the future?

Banks are in transition. They are looking closely at their traditional core services, such as money management and movement, lending,...

Citizen Empowerment Through ServiceNow

Traditionally, the conception of the “consumer” and the “citizen” have always been distinct. Consumers demand choice, speed, and simplicity, whereas...

Could Cloud Platforms Help Attract Digital Talent to the Public Sector?

Could Cloud Platforms Help Attract Digital Talent to the Public Sector?

Although digital transformation is having a revolutionary effect on service delivery, the vast majority of government and public-sector organisations are...

Driving Public Sector Digital Transformation

Ronald Reagan once said, “The nine most terrifying words in the English language are: I’m from the government and I’m...

Public Sector Digital Transformation

Public Sector Digital Transformation

Interview with Alex Osborne, Sales Director, ServiceNow As governments around the world strive to adopt digital transformation programmes, as well...

The digital journey ahead for the transportation industry

I was excited to host the airlines and transportation industry panel at Knowledge18 this year, as this is a sector...

UK government cloud health: setting the standard for delivery

By Darren James, Office of the CISO, EMEA, ServiceNow  As a government entity with its own public sector ministry and related...