Employee Service

BCBS of Minnesota Consumerizes Their Employee Service Experience

BCBS of Minnesota Consumerizes Their Employee Service Experience

March 31, 2017 Mike Vilimek
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Customer Perspectives, Executive Insights, HR Service Management, Industry Focus

Nasreen (Nash) Shaikh, HRIS Project Manager at Blue Cross Blue Shield (BCBS) of Minnesota, a health plan provider employing 3,500...

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Transforming the Employee Service Experience? Take a Page Out of the Customer Service Playbook

Transforming the Employee Service Experience? Take a Page Out of the Customer Service Playbook

March 3, 2017 Jason Averbook
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Executive Insights, Industry Focus

If you look at any business publication or study today, you’ll see that in almost every case, the digital transformation...

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