HR service management

Transforming the Employee Service Experience?  Take a Page Out of the Customer Service Playbook

Transforming the Employee Service Experience? Take a Page Out of the Customer Service Playbook

If you look at any business publication or study today, you’ll see that in almost every case, the digital transformation...

HR To Do List

How Service Management Transforms Employee Onboarding

As a former HR executive and ServiceNow’s HR evangelist, I understand the pain of employee onboarding. In speaking with HR...

HCM Systems

How Does ServiceNow Work with HCM Systems?

As the HR evangelist at ServiceNow, I get the opportunity to engage with hundreds of customers who are looking to...

Customer Perspective

A Year in the Life: Transforming Project Portfolio Management

We’re extremely fortunate to have a guest blogger today. Etta Wilson, ServiceNow Architect and Administrator at CareFusion, shares her story...

Secure 24

Secure-24: Consolidating Services in the Cloud

Outstanding customer experiences are created first within the service organization. You can’t deliver exceptional services to your customers when your...

Bartender

Bottoms up for Service Automation!

Whether it’s, “cheers,” “prost,” “chin chin,” or “santé,” we’re toasting the recent ServiceNow selection by Diageo, the world’s leading premium...

500px-Equinix.svg

Service Automation Value by the Numbers at Equinix

The benefits of moving to cloud-based service automation are clear and understood – consolidating disparate tools, streamlining administration and workflows,...

Customer Stories: IT Helps HR Improve Service Experience

Customer Stories: IT Helps HR Improve Service Experience

In my previous blog I wrote about the changing expectations employees have of corporate service providers, especially Human Resources (HR),...

Executive Insights

Satisfied Employees Lead To Satisfied Customers

There is an old adage that goes something like: “Satisfied employees lead to satisfied customers.” I’m unsure of its origin...

NHS

This is Not About IT Service Anymore…

Applying Service Oriented Delivery Across Lines of Business at NHS Blood & Transplant “This is not about IT anymore…No, it...