Human Resources

BCBS of Minnesota Consumerizes Their Employee Service Experience

BCBS of Minnesota Consumerizes Their Employee Service Experience

Nasreen (Nash) Shaikh, HRIS Project Manager at Blue Cross Blue Shield (BCBS) of Minnesota, a health plan provider employing 3,500...

Transforming the Employee Service Experience?  Take a Page Out of the Customer Service Playbook

Transforming the Employee Service Experience? Take a Page Out of the Customer Service Playbook

If you look at any business publication or study today, you’ll see that in almost every case, the digital transformation...