IT service management

Tired of playing archeologist? Make digging for the cause of service outages a thing of the past

This notice can be more than annoying to customers. Severe service outages create a negative experience posing substantial financial risk...

Why We Need to Change IT Culture

And Why It Takes a Village and a Sledgehammer For consumers, the world is changing faster than ever. The web...

Express

Three Ways Cloud Helps SMBs Escape the IT Treadmill

Spending at small and mid-sized businesses on IT is expected to grow faster in the next five years than at the overall...

CIO-Strategy

CIO Strategy: Three Imperatives for IT Vitality and Business Success

A video interview with Sheila Jordan, CIO, Symantec IT is not just about reducing cost and driving new efficiencies. Sheila...

Crushed by boxes

IT Fitness Without the Treadmill

A video interview with Mike Carraway, Senior IT Director, Red Hat Most enterprise IT organizations know the strain of just...

Five Milestones for ServiceNow in 2014

As we wrap up 2014, I wanted to take a step back and evaluate the momentum of the year at...

Service Woman

New IT Tool but Same Old Service? A Reflection at 30,000 Feet

I often hear about customers wanting to embark on a new project to re-write processes or replace legacy toolsets in...

CMDB

The Process-Aware, Process-Driven CMDB

So we made it–the last part of my series on all things CMDB, and we didn’t include a single screen...

Executive Insights

Chewing Gum and Rubber Bands No More

There is an old saying about something held together with chewing gum and rubber bands, and I’ve owned cars that...

CMDB

Step 6: Avoid The Trap of Compromised Data

Lately, there is a welcome topic that I hear frequently from all sorts of companies. A few weeks ago a...

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