IT service management

New Levels of Innovation - CIO Perspective

CIO Perspective: “Elevating the Work of IT”

A video interview with Atticus Tysen, Senior Vice President and CIO, Intuit Atticus Tysen made the surprising jump from executive...

Executive Insights

Step 5: Turning the Tables on the Dreaded Audit

Welcome to step 5 of my blog series meant to give IT practitioners techniques to navigate the journey to better...

Customer Perspective

The Future is Self-Service in the Enterprise

About 100 years ago shopping meant handing your grocery list to a store employee to pull your selections off the...

Secure 24

Secure-24: Consolidating Services in the Cloud

Outstanding customer experiences are created first within the service organization. You can’t deliver exceptional services to your customers when your...

Bottoms up for Service Automation!

Whether it’s, “cheers,” “prost,” “chin chin,” or “santé,” we’re toasting the recent ServiceNow selection by Diageo, the world’s leading premium...

Value of IT

IT Business Management: It’s More Relevant To CIOs Than Ever

This blog complements a recent ServiceNow webinar on Business Management (requires registration). Over the last couple of years, I’ve often...

Data in CMDB

Seven Steps to Change the Way Your Work Gets Done: Step 1

Step 1: What problem are you trying to solve? In this seven-step series, I’ll be discussing techniques to simplify and...

Oil Rig

Unveiling The Single Record of Truth

“The Truth is Out There” was the tagline of a great classic TV series. Even the title, The X Files,...

Waiting in Line

Service Experience Eats Service Management for Breakfast!

Have you ever wondered, while you are consuming a specific service and human interaction is required, the reason for the level of...

Service Automation Value by the Numbers at Equinix

The benefits of moving to cloud-based service automation are clear and understood – consolidating disparate tools, streamlining administration and workflows,...

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