CIO Perspective: “Elevating the Work of IT”
A video interview with Atticus Tysen, Senior Vice President and CIO, Intuit Atticus Tysen made the surprising jump from executive...
A video interview with Atticus Tysen, Senior Vice President and CIO, Intuit Atticus Tysen made the surprising jump from executive...
Welcome to step 5 of my blog series meant to give IT practitioners techniques to navigate the journey to better...
About 100 years ago shopping meant handing your grocery list to a store employee to pull your selections off the...
Outstanding customer experiences are created first within the service organization. You can’t deliver exceptional services to your customers when your...
Whether it’s, “cheers,” “prost,” “chin chin,” or “santé,” we’re toasting the recent ServiceNow selection by Diageo, the world’s leading premium...
This blog complements a recent ServiceNow webinar on Business Management (requires registration). Over the last couple of years, I’ve often...
Step 1: What problem are you trying to solve? In this seven-step series, I’ll be discussing techniques to simplify and...
“The Truth is Out There” was the tagline of a great classic TV series. Even the title, The X Files,...
Have you ever wondered, while you are consuming a specific service and human interaction is required, the reason for the level of...
The benefits of moving to cloud-based service automation are clear and understood – consolidating disparate tools, streamlining administration and workflows,...