IT service management

From ‘Snailware’ to ‘On the Fly’ at Einstein Noah

ServiceNow has significantly improved enterprise service management for thousands of enterprise customers. But for Einstein Noah Restaurant Group, one use...

Service Automation

Service Management Across the Enterprise

Managing and automating service is the next major software frontier in the enterprise. While IT pioneered service models and service...

This is Not About IT Service Anymore…

Applying Service Oriented Delivery Across Lines of Business at NHS Blood & Transplant “This is not about IT anymore…No, it...

The Other Big Data Problem: Truth or Dare

It’s hard to miss one of today’s biggest technology challenges confronting large enterprises – big data. Companies are amassing vast...

Does Your IT Team Have Weekend Warrior Syndrome?

Sometime I think IT has become the victim of weekend warrior syndrome. Every weekend people go down to the big...

Time for a New IT KISS

IT professionals are known to live by the KISS principle which believes that keeping systems simple is superior to making...

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