IT transformation

The Power of Custom Apps for Shared Services

Why do custom apps matter? The short answer is because they are how users across the enterprise and customers and...

From Paper to e-Forms

From Paper to e-Forms, What’s Next?

When the PC and Internet era began, the first thing we did is recreate a physical desktop – folders, trash...

Bottoms up for Service Automation!

Whether it’s, “cheers,” “prost,” “chin chin,” or “santé,” we’re toasting the recent ServiceNow selection by Diageo, the world’s leading premium...

Quarter End Certification

Resourcing the CMDB to Change the Way Your Work Gets Done: Step 3

I’ve developed this series to share techniques and best practices meant to change how you approach service management. In the...

Stand our in a crowd

Leaving a Legacy

While the benefits of moving IT to ServiceNow are remarkable, it is not always without resistance. What could be better...

Eureka

DIY Automation: Changing How Work Gets Done

I’m going to bet that you’ve checked your email inbox within the last five minutes. Outlook or Gmail is likely...

Value of IT

IT Business Management: It’s More Relevant To CIOs Than Ever

This blog complements a recent ServiceNow webinar on Business Management (requires registration). Over the last couple of years, I’ve often...

Oil Rig

Unveiling The Single Record of Truth

“The Truth is Out There” was the tagline of a great classic TV series. Even the title, The X Files,...

From ‘Snailware’ to ‘On the Fly’ at Einstein Noah

ServiceNow has significantly improved enterprise service management for thousands of enterprise customers. But for Einstein Noah Restaurant Group, one use...

The New Age of Service

The New Age of Service

We most We most certainly live in a service-oriented world. When you get right down to it, everything is a...

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