IT transformation

Executive Insights

Defining the Service-Oriented Enterprise

It is imperative that IT becomes the backbone of the modern enterprise! But this major shift is not necessarily hard-wired....

The Backbone of the Modern Enterprise

IT is at a crossroads. Much of the IT organization’s infrastructure responsibilities are moving into the cloud. Its previous control...

ServiceNow Helps Lexmark Transform its IT Organization

Recently, ServiceNow had the opportunity to sit down with Lance Neal, program manager, IT Operational Excellence Program at Lexmark International....

Lightning-in-a-Bottle

Lightning-in-a-Bottle

Why is so much of the IT management focus on costs, cutting costs, taking cost out? Why does IT seem...

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