ITSM

Executive Insights

ServiceNow Named a “Leader” in the ITSSM Gartner Magic Quadrant

For the second consecutive year, ServiceNow has been named a leader in the Gartner Magic Quadrant for IT Service Support...

Corporate Productivity

What Is Killing Corporate Productivity?

The ‘daily grind’ is draining more than our morale; it’s killing corporate productivity. New research reveals that managers in corporate environments...

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Escaping the Endless Flow of Email to Get Real Work Done

Most organizations struggle to manage services because there isn’t a defined process to request work to be performed by people....

CIO-Strategy

CIO Strategy: Three Imperatives for IT Vitality and Business Success

A video interview with Sheila Jordan, CIO, Symantec IT is not just about reducing cost and driving new efficiencies. Sheila...

Crushed by boxes

IT Fitness Without the Treadmill

A video interview with Mike Carraway, Senior IT Director, Red Hat Most enterprise IT organizations know the strain of just...

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Five Milestones for ServiceNow in 2014

As we wrap up 2014, I wanted to take a step back and evaluate the momentum of the year at...

80-20

Quick Introduction of Services Stimulates Demand from Shared Services

How Vantiv Uses Frequent Release Strategy to Drive Continuous Improvement Of Service Time and time again, once the notion of...

Executive Insights

Chewing Gum and Rubber Bands No More

There is an old saying about something held together with chewing gum and rubber bands, and I’ve owned cars that...

CMDB

Step 6: Avoid The Trap of Compromised Data

Lately, there is a welcome topic that I hear frequently from all sorts of companies. A few weeks ago a...

New Levels of Innovation - CIO Perspective

CIO Perspective: “Elevating the Work of IT”

A video interview with Atticus Tysen, Senior Vice President and CIO, Intuit Atticus Tysen made the surprising jump from executive...

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