ITSM

Executive Insights

Chewing Gum and Rubber Bands No More

There is an old saying about something held together with chewing gum and rubber bands, and I’ve owned cars that...

CMDB

Step 6: Avoid The Trap of Compromised Data

Lately, there is a welcome topic that I hear frequently from all sorts of companies. A few weeks ago a...

New Levels of Innovation - CIO Perspective

CIO Perspective: “Elevating the Work of IT”

A video interview with Atticus Tysen, Senior Vice President and CIO, Intuit Atticus Tysen made the surprising jump from executive...

5 Imperatives to Becoming A Service-Oriented CIO

5 Imperatives to Becoming A Service-Oriented CIO

I had the pleasure of attending the CIO Magazine Symposium & Awards event and hosting an esteemed panel of CIOs...

Top Notch Customer Service

Government Agency Banks on IT to Drive Top-Notch Customer Service

The Office of the Comptroller of the Currency (OCC) charted a course to change the way Information Technology (IT) works,...

Executive Insights

Step 5: Turning the Tables on the Dreaded Audit

Welcome to step 5 of my blog series meant to give IT practitioners techniques to navigate the journey to better...

Customer Perspective

The Future is Self-Service in the Enterprise

About 100 years ago shopping meant handing your grocery list to a store employee to pull your selections off the...

Secure 24

Secure-24: Consolidating Services in the Cloud

Outstanding customer experiences are created first within the service organization. You can’t deliver exceptional services to your customers when your...

Executive Insights

Step 4: Effectively Managing Change

I recently overhead someone state a claim that everything in the CMDB must have an associated RFC (request for change),...

Bottoms up for Service Automation!

Whether it’s, “cheers,” “prost,” “chin chin,” or “santé,” we’re toasting the recent ServiceNow selection by Diageo, the world’s leading premium...

1 2 3